Process Specialist - Permanent Work from Home

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The Processing Specialist is a member of the Processing Department and is responsible for the daily processing and production of alternate format documents and statements for the blind and partially sighted community – primarily through the use of proprietary software for automated processing of statements in alternate formats. The position is also responsible for the daily coding of documents using the client's proprietary software and for supporting the work of other client departments on an as-needed basis. The Processing Specialist reports directly to the Manager, Canada Processing. From time to time, the client may appoint a Senior Processing Specialist(s) responsible for coordinating certain work within the department. The Processing Specialist is expected to support the coordination efforts of the Senior Processing Specialist and other colleagues designated as Senior Employees.

Responsibilities
Processing customer documents and statements using T-Base proprietary software for the automatic conversion of documents and statements into alternative formats in accordance with customer Service Level Agreements (S.L.A), Quality Standards and Work Instructions.
Completing the processing of documents and statements in accordance with customer specific Work Instructions.
Ensuring the efficient and accurate coding, proofing and production of alternate format documents.
Completing and distributing reconciliation and other reports to customers as required.
Understanding SLA requirements for all customers, including required turnaround times and download schedules.
Identifying processing deficiencies and bugs through diligent application of Quality Assurance processes and standards. Reporting all such deficiencies to T-Base Development staff in a timely manner with accurate and complete descriptions in JIRA or such other ticket-tracking utility implemented by T-Base. Coordinating deployment of bug fixes and similar functionality with T-Base Development staff.
Ensuring that processed documents and statements are sent to Production for timely printing and delivery and supporting the Production Department as needed.
Summarizing processing volumes and tracking time spent on specific customer tasks in support of invoicing and human resources processes and through appropriate T-Base utilities, such as Big Time and JIRA.
Communicating on a regular basis with members of other departments, including the Development Department, on the progress and status of any maintenance associated with customer tools.
Assisting in other areas of the Canadian Operations to ensure the timely completion and distribution of customer statements, as directed by the Manager or other senior staff in the office.
As time permits, completing the Braille Certification Training and any other training as deemed appropriate to the effective performance of the job.
Maintaining work area in a safe and clean fashion and following all health and safety policies and standards.

Experience:
A minimum of 3 years’ experience working in an office or production setting
Coding experience is a plus

Language Ability:
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Possesses influencing skills as well as the ability to present complex situations in a clear and simple way.
Speaking – Talking to others to convey information effectively.
Excellent oral and written communication skills in English.
Other languages are an asset.
Reasoning Ability:
Meticulously detail-oriented
Requires a strong multi-tasking skills, quick decision-making, and the ability to deliver under tight deadlines.
Must be a collaborative team player willing to step in and support as needed.
Strong ability to prioritize tasks of self and others and troubleshoot problems and issues
Excellent organizing skills.
Strong relationship and team building skills
Excellent interpersonal skills Ability to work in a team environment
Ability to take initiative and work independently
Computer Skills:
Comfortable with the use of computers and office automation products such as Microsoft Word, Excel, Notepad, WordPad, Editpad Pro and Adobe Acrobat.