Pro Customer Service Agent for E-commerce Fashion Business

We are a growing e-commerce fashion business serving an American/English-speaking audience. We're seeking an experienced Customer Service Agent to join our team and improve our customer service feedback score.

**Responsibilities:**

- Provide excellent customer service via email.
- Handle inquiries, complaints, and returns efficiently.
- Maintain product knowledge to assist customers.
- Resolve issues promptly to ensure high satisfaction.
- Collaborate to improve service strategies.

**Requirements:**

- Extensive customer service experience, preferably in e-commerce or fashion.
- Experience with e-commerce businesses.
- Perfect English communication skills.
- Proven high customer satisfaction rates.
- Responsible, communicative, and proactive.
- Ability to work independently and in a team.
- Availability to work around 30 hours per week.
- Bonus: Past experience with Shopify / Helpscout.

**Compensation:**

- Hourly rate: $2-5/hr
- Performance-based bonuses

- We will probably hire 2 people.
- One of the new employees will need to work on the weekend, and get 2 OFF days during the middle of the week instead. The person who will work during the weekend will get higher pay.

**How to Apply:**

Submit your resume and proof of high satisfaction rates in past roles. Priority is given to those with experience with Shopify and documented success.

Please specify your hourly rate offer and whether you are willing to work during the weekend or not.

Thank you, and good luck!
Or P