Pre-Press & Customer Support Virtual Assistant

We’re seeking for a Pre-Press & Customer Support Virtual Assistant to help manage orders, assist customers, and ensure print files are accurately prepared for production. This role is essential in keeping the printing process smooth and efficient. It requires strong organizational skills, sharp attention to detail, and experience in pre-press operations within a print production environment.

This is a full-time position, Graveyard Shift (PH) / Daytime (US EST).

Job duties and responsibilities:

1. Order Processing & Management
- Receive incoming orders and accurately input details into Trello for production tracking.
- Ensure all necessary information (file specifications, customer requirements) is documented correctly.
- Track orders and update internal teams on order status and deadlines.

2. Pre-Press & File Preparation
- Perform pre-flighting to check for missing fonts, low-resolution images, incorrect file formats, and other print-related issues.
- Communicate with customers regarding any required file adjustments.
- Format and prepare print files using Adobe Illustrator, InDesign, and other Adobe
- Creative Suite tools.
- Ensure files are correctly set up for large-format printing.

3. Customer Service & Communication
- Serve as a backup for answering customer calls and handling inquiries professionally.
- Assist in resolving customer concerns related to order status, file issues, and general printing questions.
- Work closely with the sales and production teams to ensure customer satisfaction.

4. Collaboration & Reporting
- Coordinate with the production team to ensure smooth workflow and order accuracy.
- Communicate effectively with Sales and Production Manager for training and updates.
- Participate in training sessions and ongoing learning programs to enhance skills.

Qualifications:
- Strong experience with Adobe Creative Suite (Illustrator, InDesign, Photoshop)
- Knowledge of pre-press operations and large-format printing (preferred)
- Excellent written and spoken English communication skills
- Organized, detail-oriented, and able to work independently
- Previous experience in print production or graphic design is a plus

If you believe you're a strong fit for this position, please respond with the following:

- A link to your resume in PDF format.
Your resume should include your contact details, a recent professional photo, and a summary of your work experience,
emphasizing tasks relevant to this role.

- A screenshot of your PC specifications and internet speed,

- Your Skype handle or Upgrade to see actual info number for easy communication.

To ensure you've read this message carefully, please include the word "PrintCoordinator" in the subject line of your email.

We look forward to reviewing your application!