People and Culture HR Operations Manager

The People and Culture Operations Manager for an Australian Health Solutions company oversees daily operations to ensure efficient healthcare service delivery, compliance with regulations, and client satisfaction. They collaborate across departments, including clinical, IT, and finance, to optimize processes, improve patient outcomes, and enhance operational efficiency. This role requires strong leadership, analytical thinking, and a commitment to delivering high-quality care.

Key Responsibilities:

Operational Strategy and Management: Develop and implement strategies to optimize healthcare service delivery across settings, including telehealth platforms. Align operations with the organization's mission to improve health outcomes.

Compliance and Risk Management: Ensure adherence to healthcare laws, safety standards, and data privacy regulations. Mitigate operational and legal risks.

Team Leadership: Lead and mentor cross-functional teams, fostering collaboration and accountability while ensuring staff are well-trained and equipped. Build team culture across our mobile therapists and admin support staff.

Client Satisfaction and Technology Integration: Enhance patient experiences by resolving concerns, collecting feedback, and integrating advanced healthcare technologies like EHR systems and telemedicine platforms.

Qualifications:
The ideal candidate holds a bachelor’s degree in Healthcare Administration, Business Management, HR qualifications, with proven experience in healthcare operations. Strong knowledge of healthcare regulations, leadership capabilities, and proficiency in healthcare technologies are essential.

This role requires exceptional organizational, communication, and analytical skills, with a focus on leadership, data-driven decision-making, and a patient-first approach to operations. Experience in managing virtual teams is a must,