Operations Manager

ABOUT US:
Founded in 2016 by an Oxford alumnus, our company leads in researching online casino promotions and developing innovative strategies to maximize client profits. Recognized for our impactful solutions, we continue to receive accolades and media attention within the industry.

YOUR ROLE:
As an Operations Manager, you will drive our company’s focus on customer service and client relationships. You will manage client communications, address customer interactions, and oversee operational tasks to enhance service delivery.

RESPONSIBILITIES
-Client Management: Develop and maintain strong relationships with clients, ensuring regular communication and proactive engagement to meet their needs and continuously improve our service delivery.
-Customer Support: Address and swiftly resolve customer inquiries and issues, ensuring timely and effective solutions that enhance customer satisfaction and loyalty.
-Operations Management: Oversee operational tasks to maintain workflow efficiency and ensure seamless business processes.

CANDIDATE PROFILE:
-Graveyard Shift: This role requires readiness to work the Philippine night shift to align with US business hours.
-Educational Requirement: Bachelor’s Degree in any relevant field.
-A minimum of 2 years of experience in operations management or roles akin to executive partners.
-Experience interfacing with foreign stakeholders, preferably American.

SKILLS AND ABILITIES:
-Tech Savvy: Proficient in Google Suite and familiar with various productivity and project management tools.
-Communication Skills: Exceptional command of written and verbal English.
-Reliability: Demonstrated dependability in managing complex issues effectively.
-Problem Solving: Strong analytical skills, able to identify problems and implement effective solutions.
-Impact-Driven: Passionate about making meaningful contributions and fostering success in others.
-Learning and Development: Committed to continuous personal and professional growth.
-Emotional Intelligence: Skilled in building relationships and managing challenging situations with empathy and insight.
-Adaptability: Capable of managing a dynamic range of tasks and adapting to changing business needs.

WHAT WE OFFER:
-Competitive Salary: Our compensation package reflects your skills and experience and includes a 13th-month pay and bonuses.
-Flexible Work Environment: Full-time remote work within a dynamic, performance-driven culture.
-High Employee Retention: Join a company known for its strong employee retention, where we value and support our team’s growth and well-being.

Join us to be part of an innovative team where your efforts are recognized and rewarded.