Operations Manager

About Comercio

Comercio is a rapidly growing e-commerce business, with a portfolio of online stores including Nordica Sauna and Outdoor Direct. As we continue to expand, we're looking for a detail-oriented Operations Manager to join our sales team.

Position Overview:
As an Operations Manager, you'll lead our order fulfillment processes, ensuring seamless transactions and strong customer satisfaction from the Upgrade to see actual infont a purchase is made through post-sale support. This role will be specific to Upgrade to see actual info.

The Operations Manager will oversee order fulfillment operations by coordinating with suppliers, managing inventory needs, and addressing post-sale customer support issues. This role is crucial in driving operational efficiency and maintaining positive relationships with customers through consistent, reliable service. You'll work closely with our customer service team and will contribute to the overall success of the company.

Don’t miss this opportunity. Join us to:
- Be part of the early stages of a fast-growing company
- Join a fun, driven team that values your contributions
- Unlock significant career opportunities as you help us grow
- Secure a long-term position with room for advancement
- Benefit from top-notch eCommerce training and mentorship
- Make decisions and direct your career path with autonomy
- Experience limitless potential for advancement
- Work without micromanagement and enjoy paid time off
- Enjoy the flexibility of remote work
- Cultivate your entrepreneurial spirit within a stable organization
- Aspire to become a high-end manager if you excel beyond expectations

This Exciting Role Offers:
- Growth potential that matches your skills and interests
- Opportunities to explore customer service and systems improvement
- Free training, mentorship, and courses to unlock your full potential

Main Responsibilities:

Order Fulfillment:
- Manage and oversee the end-to-end order process, including placing orders with suppliers and ensuring timely delivery to customers.
- Monitor inventory levels and collaborate with suppliers to prevent stockouts or delays.
- Track and analyze key metrics (e.g., fulfillment accuracy, lead time) to improve fulfillment speed and accuracy.

Supplier Coordination:
- Act as one of the primary points of contact with suppliers, building strong partnerships to facilitate smooth order processing and issue resolution.
- Work with suppliers to resolve problems, such as damaged products during shipment or missing items in orders.

Customer Post-Sale Support:
- Oversee post-sale support processes, ensuring customer issues related to orders, returns, and exchanges are promptly addressed.

Process Optimization:
- Identify, design, and implement improvements in order fulfillment and post-sale processes to enhance efficiency, reduce lead times, and improve cost-effectiveness.
- Create and maintain standard operating procedures for fulfillment, inventory management, and post-sale support.

Reporting & Analysis:
- Track and report on KPIs such as order accuracy, fulfillment time, and customer satisfaction.
- Provide actionable insights to upper management to improve operational efficiency.

To apply, at the top of your cover letter, please write "Comercio’s Operations Rockstar”


Description of Ideal Candidate, we are looking for someone who:
- Thrives on challenges and problem-solving
- Takes initiative and gets things done efficiently
- Is self-motivated and can work independently
- Embraces hard work as an opportunity for growth
- Excels at logical reasoning and finding solutions
- Pays meticulous attention to detail
- Enjoys working behind the scenes to ensure flawless operations
- Has a growth-oriented mindset and values continuous learning
- Takes ownership and seeks more responsibility
- Follows through on commitments and communicates effectively

Candidate Requirements

- Previous experience in ecommerce operations, logistics, or order fulfillment
- Strong communication skills with a friendly and professional demeanor
- Passion for learning and becoming a product knowledge expert
- Exceptional problem-solving skills and the ability to handle customer inquiries and complaints with patience and empathy
- Ability to work collaboratively in a team environment and take direction from the Head of Sales
- Fluent in English, preferably a near-native speaker
- Typing speed of 50 WPM

The ideal candidate will act with:
- Empathy
- Clarity
- Urgency
- Honesty


Company Culture:
At Comercio, we value transparency and open communication. We work diligently while enjoying our journey together.


Additional Details:
- Required - Internet: Fast, stable connection
- Work Environment: Be prepared to answer calls promptly during business hours, with no disruptive background noise (e.g., coffee shops, children, dogs, etc.).


Working Hours:
Full-time position (40 hours/week): Monday - Friday, 9 AM - 5 PM or 11 AM - 7 PM US Eastern Time.


How to Apply:


Email a short cover letter as a response on this platform or to Upgrade to see actual info