Operations & Client Success Manager VA

About the Role

Are you a high-performing operations professional who thrives on efficiency, automation, and results-driven execution? Do you want to work in a role where your success is directly rewarded—not based on hours worked, but on the impact you create? If so, this is the opportunity for you.

This is NOT just another virtual assistant job. You will play a key role in streamlining operations, improving client success, and optimizing workflows. You will work directly with the business owner, take ownership of processes, and drive measurable business improvements. Your contributions will determine your career growth and earning potential.

Key Responsibilities

1. Operational Excellence & Follow-Ups
- Own task and workflow management using monday.com.
- Follow up proactively to prevent delays and ensure seamless execution.
- Track and report on progress, highlighting key achievements and roadblocks.
- Identify inefficiencies and implement process improvements that increase productivity.

2. Client Communication & Sales Support
- Manage client inquiries—ensuring professional, timely responses.
- Prepare and send estimates, proposals, and follow-ups to maximize conversions.
- Track and improve the sales pipeline with data-driven adjustments.
- Enhance the client experience through streamlined communication and automation.

3. Workflow & Automation Optimization
- Set up and optimize automated workflows using monday.com & Zapier.
- Analyze processes and eliminate bottlenecks to improve efficiency.
- Continuously test and refine automations for better performance.
- Document SOPs to ensure consistency and scalability.

4. Business Operations & Accountability
- Monitor key performance indicators (KPIs) to track success.
- Assist with hiring, onboarding, and vendor coordination.
- Ensure operational excellence by maintaining and refining company SOPs.
- Find and implement cost-saving opportunities while increasing efficiency.


What We’re Looking For

* Performance-Driven Mindset – You don’t wait for instructions; you seek out ways to improve and execute.
* Proactive & Solution-Oriented – You anticipate issues and solve them before they arise.
* Organized & Detail-Obsessed – You ensure no task falls through the cracks.
* Excellent Communicator – Clients, vendors, and team members trust you.
* Tech-Savvy & Automation-Focused – You love optimizing workflows with monday.com & Zapier.
* Client-Focused – You understand that great operations drive client satisfaction and business growth.
* Driven to Succeed – Your role and pay grow as you contribute measurable success.

Compensation & Growth

+ Competitive Pay – $6–$10/hour starting, based on experience and performance potential.
+ Performance-Based Pay – Raises and bonuses
+ PTO (Performance-Focused) – 5 PTO days per year, available after 6 months.
+ Health Stipend (Long-Term Benefit) – Available after 1 year of employment.
+ Long-Term Career Growth – Work directly with the business owner and earn more as you drive measurable results.
+ Training & Development – Learn automation, workflow optimization, and leadership skills.
+ Remote Work with Structured Hours – Results matter more than hours logged.

Who Should Apply?

* You are highly results-driven and want to be rewarded for your success.
* You thrive in a fast-moving environment and love efficiency.
* You are a problem solver—not just a task executor.
* You are looking for a long-term career with real growth potential.

How to Apply

1. Submit your application with:
2. A short video (2-3 min) explaining why you’re a great fit.
3. A cover letter showcasing your most relevant experience.
4. Examples of any automation or workflow improvements you’ve implemented.

We are hiring ASAP. Apply now if you’re ready to prove your value and grow with us!