Operations Associate

We are a growing property management company seeking a dedicated Operations Associate to support our day-to-day operations. This is a remote role that requires strong organizational skills, attention to detail, and excellent communication skills.

Responsibilities:
Handle inbound calls from tenants, vendors, and property managers, providing assistance and routing inquiries as needed
Conduct outbound calls to follow up on maintenance requests, lease inquiries, and other property-related matters
Assist with administrative tasks related to property management
Coordinate lease agreements, tenant applications, and renewals
Maintain records, update databases, and organize property files
Support maintenance requests and follow up on service orders
Process invoices and assist in financial tracking
Utilize AppFolio to manage property-related tasks (experience with AppFolio is a plus)
Perform other tasks as assigned

Requirements:
Previous experience in administrative support or customer service (property management experience is a plus)
Experience with AppFolio is preferred but not required
Strong verbal and written communication skills
Comfortable handling inbound and outbound calls professionally
Ability to work independently and meet deadlines
Proficiency in Google Workspace (Docs, Sheets, Gmail) and other office tools
Reliable internet connection, a quiet workspace, and a good headset for calls
Availability to work full-time during 8:00 AM – 5:00 PM PST