Operations Assistant (Amazon agency)

Role Overview

Supporting B2C Group LTD, an established Amazon marketplace optimisation agency, in streamlining operations and maintaining efficient client service delivery through administrative and project management support.

Key Responsibilities

Project Management:

Manage and update ClickUp tasks for client projects and internal workflows
Track project milestones and deadlines
Create and maintain project documentation
Coordinate with team members to ensure timely task completion
Generate weekly progress reports for management review


Email and Communication Management

Monitor and manage director's email inbox
Draft and send routine client communications
Schedule and coordinate meetings
Prepare meeting agendas and take minutes
Maintain client communication records

Administrative Support

Maintain organized filing systems for client documents
Process and organize client onboarding paperwork
Assist with basic reporting and data compilation
Coordinate with the catalogue specialist for listing updates

Account Management Support

Track client deliverables and timelines
Maintain client account documentation
Assist with basic performance reporting
Coordinate with team members for client requests
Help prepare client review meetings

Required Skills

Excellent written and verbal communication in English
Strong organizational and time management skills
Proficiency in project management tools (ClickUp experience preferred)
Experience with Microsoft Office Suite and Google Workspace
Detail-oriented with strong follow-through
Self-motivated with ability to work independently
Experience with Amazon platforms (preferred)

Experience

2+ years of virtual assistant experience
E-commerce or digital marketing agency experience (preferred)
Experience with client service businesses