Onboarding and Licensing Support Specialist

Job description
Department: Operations

Reports to: Director of Operations

Effective date: Open

Location: Remote

Primary job function: The Onboarding and Licensing Support Representative is responsible for overseeing the onboarding of new accounts, maintenance of client profiles and updating of customer licensing as required. The hours for this role are 8:45am-5:30pm Eastern Standard Time Monday-Friday; excluding United States holidays.

Regular Tasks:

Day to day processing of new onboarding requests from new customer sign ups
Processing of accessorial distributor onboarding at the request of the client, account manager or other senior leadership
Maintain database records of customer account numbers with various distributors
Maintain accurate and up to date client profiles across multiple systems
Proactively contact current customers when licensing is due to expire to ensure no lapse in service or contract connections
Create and update products in admin database
Update daily tasks, goals and metrics
General database maintenance and updating
Proactively alert account managers when a new account does not have the necessary documentation to complete onboarding
Effectively communicate with internal and external customers on status of onboarding requests
Process customer returns with associated distributor and ensure follow through until product is received back to the warehouse and credit issued
Requirements:

Fluent in written and spoken English (does not need to be first language) with minimal spoken accent.
Reliable internet access and personal computer to have video conferencing
Ability to work independently, self motivate and work from a remote setting
High attention to detail and extremely organized
Customer satisfaction focused
Team player
Ability to multitask on high demanding and stressful tasks
Ability to exceed goals on a daily, weekly, monthly and annual basis.
Strong performer in metric based environment
Job Type: Full-time

Pay: Php60,000.00 - Php70,000.00 per month

Benefits:

Additional leave
Company events
Opportunities for promotion
Work from home
Schedule:


8 hour shift
Evening shift
Application Question(s):