Onboarding Specialist – Portuguese

Must be fluent in Portuguese!

Job Summary
We are seeking a dedicated and results-driven Core Onboarding Manager to oversee the onboarding process for customers implementing graph databases. This role is responsible for managing multiple customer projects simultaneously, ensuring successful deployment, and maintaining strong customer relationships throughout the process.

Key Responsibilities
- Manage and monitor the progress of multiple customer graph database implementation projects concurrently, orchestrating necessary support resources to assist customers with successful implementation and delivery within their deployment timelines.
- Serve as the primary point of contact for customers throughout their deployment, establishing and maintaining strong relationships.
- Collaborate with customers to understand their specific requirements, goals, and expectations for each project.
- Conduct comprehensive onboarding sessions with clients
- Help customers develop comprehensive project plans, including scope, milestones, deliverables, and resource allocation.
- Coordinate and communicate project timelines, progress, and updates to customers and internal stakeholders.
- Recommend and direct customers to training materials, workshops, and documentation to enable them to effectively utilize tools and features.
- Identify and mitigate project risks and issues by coordinating advisory or for-fee Professional Services resources to proactively address any obstacles that may impact project success.
- Facilitate effective communication and collaboration among project teaUpgrade to see actual infombers, ensuring alignment and clarity of project objectives and tasks.
- Conduct regular project status meetings and provide timely updates to stakeholders, including customers and leadership.
- Act as a Level 1 subject matter expert on , providing guidance and best practices, and assemble Level 2 (CSA) and Level 3 experts (PS) when deeper subject matter expertise is required.
- Collaborate with Sales/Renewals and Professional Services teams to identify and pursue opportunities for additional customer project/services opportunities.
- Continuously evaluate and improve project management processes and methodologies, identifying areas for optimization and efficiency enhancement.
- Stay current with graph database and technology, ensuring knowledge is applied to enhance project delivery and customer satisfaction.
- Provide Level 1 recommendations on best practices for designing and modeling graph databases, and assemble bringing in Level 2 (CSA) and Level 3 experts (PS) when deeper data modeling expertise is required.
- Route technical issues to Support and manage technical escalations during the Onboarding phase.
- Directly provide, or via CSAs, ongoing support, and consultation to clients, addressing their queries and concerns related to usage.
- Other duties as assigned.

Required Skills
- 3+ years of technical project management experience servicing internal stakeholders or customers, managing multiple projects at once
- 3+ years of customer service experience in data services or SaaS.
- Relational, NoSQL, or Graph database experience
- SQL experience
- Proficiency in Excel/Google Sheets
- Language abilities English, Portuguese

Desired Skills
- Proactive and critical thinker.
- Shows bias for action. A result-oriented “doer”.
- Excellent team player.
- Ability to identify significant problems and opportunities for improvement.
- Adaptable and able to work effectively in a fast-paced dynamic environment.
- Plans, organizes, and schedules work in an efficient, organized manner.
- Ability to focus and execute on key priorities.

About the Company
Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.

Our comprehensive approach includes taking charge of our clients’ new support team’s training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients’ CX operations and provide superior support to their customers.

We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support culture makes us the employer of choice for top talent, offering a rewarding career path for all employees.

Why Work With Us?
- Flexible remote work options.
- Competitive salary and benefits package.
- Opportunity for career growth and professional development.
- A collaborative and inclusive team environment.
- A chance to make a real impact in a rapidly growing company.