Office Manager

We're Power Washing 219, a growing exterior cleaning company in Northwest Indiana, and we're looking for a full-time Office Manager to be the backbone of our operations!

We're seeking someone who can maintain our high standards of customer service while keeping our day-to-day operations running smoothly. Experience in the home service industry is a plus!

Hours: Monday-Friday, 8:00 AM - 4:00 PM

Key Responsibilities:

Customer Service Excellence: Handle incoming calls, texts, and emails professionally while scheduling estimates and managing customer inquiries.

Schedule Management: Coordinate and optimize daily service schedules for our technicians while managing our online booking system.

Administrative Tasks: Process invoices, manage payments, handle basic bookkeeping, and maintain organized digital and physical filing systems.

Team Support: Assist in coordinating team schedules, managing supply inventory, and supporting recruitment efforts.

Quality Control: Follow up with customers post-service to ensure satisfaction and manage our review generation process.

Must Have:

Excellent communication and organizational skills
Proficiency in Google Workspace (Gmail, Calendar, Drive)
Strong multitasking abilities and attention to detail
Problem-solving mindset and ability to work independently
Customer service experience
Preferred Qualifications:

Previous experience in home services industry
Knowledge of CRM systems (MARKATE)
Basic bookkeeping experience
Experience in managing schedules and coordinating teams
Benefits:

Competitive salary
Performance bonuses
Paid time off
Growth opportunities within a family-owned business
Positive and supportive work environment
Required Application Materials:

Resume
Cover letter explaining why you would be a great fit for our team
Video Submission (2-3 minutes) that includes:
Brief introduction about yourself
Role-play scenario: Record yourself handling a phone call with a potential client who wants to know about our house washing services and pricing
Your approach to handling multiple tasks while maintaining organization