Microsoft Technical Support- Voice/Email (Remote)

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Applicants MUST SUBMIT APPLICATION VIA THIS FORM to be considered:

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We are a young, energetic, Award winning Cloud Technology Consulting firm in Sydney Australia and and we're seeking for a Microsoft Technical Support. We have been operating in Sydney, Australia for more than 10 years and have a strong industry presence and are looking to work with someone with a strong understanding of Microsoft 365 to provide technical support and assistance to end-users.



This individual will be responsible for troubleshooting complex technical issues related to Microsoft products and services. This role requires excellent communication, problem-solving, and a passion for technology are essential.

Join our team and deliver top-tier technical support to Microsoft customers worldwide.



Key Responsibilities:


Troubleshooting and Problem Resolution:
- Diagnose, troubleshoot, and resolve technical issues related to Microsoft products and services.
- Provide timely and effective solutions to end-users and internal IT staff.
- Document troubleshooting steps and resolutions for future reference.

Technical Expertise:
- Possess knowledge and expertise in Microsoft technologies, including Windows Server, Active Directory, Exchange, SharePoint, Teams, Admin Centre, Entra ID, Windows OS, and Data Migration.
- Stay up-to-date with the latest Microsoft product releases, updates, and best practices.
Customer Service:
- Provide excellent customer service to end-users and internal IT staff.
- Communicate technical information clearly and concisely.
- Build strong relationships with customers and colleagues.

Documentation and Knowledge Sharing:
- Create and maintain technical documentation, including knowledge base articles and troubleshooting guides.
- Conduct Training sessions to share knowledge and best practices with teaUpgrade to see actual infombers and other departments.

Project Involvement:
- Participate in technical projects and initiatives as needed.
- Provide technical support and expertise to project teams.


Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in providing technical support for Microsoft products and services.
- Strong technical skills in Azure, Active Directory, Windows Server, Exchange, MS Teams, SharePoint, OneDrive, and Windows OS.
- Knowledge and understanding of basic DNS & domain management using WHM and CPanel is advantageous. Knowledge of other DNS platforms and domain management systems is a plus.
- Excellent problem-solving and troubleshooting abilities.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience with remote support tools and ticketing systems.


Preferred Qualifications:
Microsoft certifications (e.g., MS-900, AZ-900)
Experience with scripting languages (e.g., PowerShell)
Experience with cloud technologies (e.g., Azure, AWS, Google Cloud)
*Having Microsoft 365 Certified: Administrator Expert MS-102 is a plus

Some of our perks:

- Paid Leaves after Regularization
- Paid Holidays
- Company Conferences (All Expenses Paid)
- Team and Individual Incentives


Benefits:
- Company events
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home


Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends Off



Applicants MUST be based in the Philippines.