Medical Virtual Assistant [ LF_PPT 2]

Interested applicants must apply through this google form: https://forms.gle/etYkE39obU4t5stM8

Our talent acquisition team will reach out to qualified applicants.


Job Description:
A Physical Therapy Clinic is seeking a dedicated and professional Virtual Medical Receptionist to manage front-line communications and help in ensuring accurate and on-time medical claims and insurance verification processing.

Key Responsibilities:
- Claims Processing & Insurance Verification: Support claims, and verify insurance details to ensure billing accuracy.
- Appointment Scheduling & Reminders: Schedule and manage patient appointments with accuracy and efficiency.
- New Patient Intake: Accurately process new patient information and ensure thorough data collection.
- Email & Inquiry Management: Respond promptly to patient emails and inquiries.
- Patient Records Management: Maintain accurate records and scheduling systems using Netsmart (formerly Theraoffice).
- Customer Service Excellence: Deliver exceptional service, addressing patient needs and inquiries.
- Administrative Support: Prepare documents, compile research, handle data entry, and manage email or text correspondence.

Qualifications:
- Experience in Medical Insurance Claims and Verification processing.
- Proficiency with Netsmart (Theraoffice) software is highly preferred.
- A professional, outgoing, and a person who shows initiative when speaking with clients, and colleagues.
- Proficient in Microsoft Excel, with the ability to work with quality reports.
- Proficient in English
- Willingness to be available in a video conference and open camera as needed.
- Excellent communication skills, detail-oriented, and highly organized.
- Comfortable seeking assistance when needed and proactive in problem-solving.

Basic Requirements:
- Ability to submit NBI clearance
- Must be able to communicate clearly and effectively.
- Reliable computer and internet connection (at least 10mbps via cable modem, DSL/Fiber only).
- Reliable mic and headset (earphones are fine) / (noise-canceling headset) and a webcam.
- Minimal environmental noise (preferably zero if on camera frequently).
- Availability to meet the required hours.
- Submission of a short video introduction.
- Possession of a valid ID.
- Not currently working with any other clients during the required work time.