Marketplace Exec (eBay and Amazon)

About Us
We’re a UK-based Ecommerce business that sells kitchen appliances, bathrooms, furniture and tech products. We sell on our website sin the UK and across 5 eBay stores and 1 Amazon store, our eBay and Amazon business is £30m per year.
We’re looking for a driven Marketplace Executive to lead the day-to-day running of these channels. If you’re passionate about eCommerce, data-driven growth, and delivering exceptional customer experiences, we’d love to hear from you!

Role Overview
As Marketplace Executive, you’ll take ownership of our eBay and Amazon channels—managing product listings, maximizing visibility, and ensuring ongoing store health. You’ll work closely with internal teams (Customer Service, PPC, Trading, and IT) and external partners (eBay, Amazon) to drive sales and profitability, optimize our listings, and help shape a winning marketplace strategy.

Key Responsibilities
Marketplace Management
- Lead day-to-day operations across multiple eBay and Amazon stores.
- Oversee the listing, optimization, and regular maintenance of all products.
- Be the main point of escalation for customer service issues on marketplaces.
Sales & Profitability
- Collaborate with PPC and Trading teams to drive sales campaigns and promotions on eBay and Amazon.
- Maintain regular contact with marketplace teams (eBay/Amazon) to optimize deals, coupons, and events.
- Report regularly on sales, profit, and trends, providing actionable insights to internal teams.
Performance & Store Health
- Monitor account health, proactively identifying and resolving any issues.
- Participate in relevant marketplace programs and ensure storefront content is always up to date and optimized.
- Work with cross-functional teams to correct product data or integration errors that prevent listings from going live.
Reporting & Insights
- Track, analyze, and interpret key KPIs (sales, profit, conversion rates, ROAS).
- Present regular performance updates and recommendations to the Ecommerce Director.
- Use data-driven insights to influence internal listing teams and shape promotional campaigns

What We’re Looking For
Essential Knowledge & Experience
- Proven experience managing eBay and Amazon stores, with a solid understanding of each platform’s interface. We want a minimum of 3 years experience managing eBay and Amazon stores.
- Strong grasp of marketplace algorithms and best practices for ranking, listing, and optimization.
- Familiarity with key KPIs (revenue, profit, conversion rates, return on ad spend).
- Experience with analytical tools (Excel, Power BI, or similar) and ability to generate actionable insights.
Essential Skills & Behaviours
- Organized & Detail-Oriented: Able to prioritize tasks effectively and maintain high standards of accuracy.
- Problem Solver: Comfortable identifying issues and collaborating with cross-functional teams for solutions.
- Strong Communication: Able to maintain professional relationships internally and externally.
- Results-Focused: Driven to increase sales, profitability, and spot new growth opportunities.
- Proactive & Adaptable: Keen to take initiative and remain flexible in a fast-paced environment.
- Team Player: Works collaboratively, supporting wider business goals and colleagues.

Why Join Us?
- We have an established overseas team, over 180 staff in the Philippines, already so we’re very used to the working dynamics with a remote team.
- You’ll have the opportunity to have a significant impact on the growth of an established eCommerce business.
- Exposure to cross-functional teams, from marketing and trading to IT and customer service.
- Collaborative, fast-paced environment that rewards initiative and creative thinking