Marketing QA Auditor

Join Horison Marketing as a QA Auditor!
Apply on this link: https://forms.gle/UfP4D4Q2z386qYUx6

About Us:
At Horison Marketing, we’re dedicated to making our clients' Amazon businesses thrive. With an incredible 300% growth year-on-year, our success is driven by a passionate and professional team. We create a stable and trustworthy environment where everyone can grow and excel together. Join us and be part of a vibrant team that values your ideas and helps shape the future of Amazon marketing.

Position Overview:
We seek a meticulous and results-oriented QA Auditor to join our growing team. The QA Auditor will play a critical role in ensuring the quality and consistency of our department's work across various channels, including email responses, inbox management, sales calls, and appointment setter calls. This role requires strong attention to detail, excellent communication skills, and the ability to identify and analyse trends to improve performance.

About the Role:
1. Conduct thorough audits of all department work:
- Analyse email responses for accuracy, professionalism, tone, and compliance with company guidelines.
- Monitor inbox activity to ensure timely and effective responses to customer enquiries.
- Conduct quality assurance checks on sales calls, evaluating communication skills, product knowledge, and closing techniques.
- Assess appointment setter calls, focusing on lead qualification, scheduling accuracy, and overall professionalism.

2. Identify and document quality issues:
- Accurately document all quality discrepancies and performance gaps.
- Track and analyse trends in quality issues to identify areas for improvement.
- Prepare regular reports on quality performance and share findings with relevant stakeholders.

4. Provide constructive feedback:
- Provide clear and constructive feedback to team members on their performance.
- Conduct training sessions and coaching to improve team performance and address identified areas for improvement.

5. Develop and maintain quality standards:
- Assist in the development and maintenance of department quality standards and best practices.
- Stay abreast of industry best practices and regulatory requirements related to customer service and sales.

6. Contribute to process improvement:
- Collaborate with team members and management to identify and implement process improvements to enhance efficiency and quality.

? What We’re Looking For:

Experience: Minimum of 2 years in quality assurance, preferably in a marketing agency or sales environment. Strong background in QA processes and performance evaluation.

Tech-Savvy: Proficient with Microsoft Office Suite (Excel, Word, PowerPoint) and experienced with CRM systems like Salesforce or HubSpot (a plus).

Passion: Driven and results-oriented, with a strong work ethic and ability to work independently with minimal supervision.

Analytical Skills: Strong problem-solving abilities with a keen eye for detail, capable of analyzing data, identifying trends, and ensuring accuracy.

Communication: Excellent verbal and written skills for providing constructive feedback and collaborating effectively with clients and teams.

Why Horison Marketing?
Paid lunch break everyday (30 minutes for 8 hour shift)
1 week of paid time off for Christmas after completing 3 months with the company.
1 week of paid time off yearly (anytime of your choosing)
Birthday paid leave to celebrate your special day
Birthday paid leave to celebrate your special day
?1 Additional time-off credit per year of service within the company.
HMO Benefit after 1 year of service (for PH employees)
Employee Assistance Program for Disaster-Stricken Employees: Calamity PTO and Calamity Loan.
A fun, fully remote culture that fosters a sense of community and collaboration, promoting a team-oriented culture

Ready to make a significant impact and grow with us? Apply today and become a key player in our innovative team!

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