Looking to hire (1) Customer Success Manager

Job Title:
Customer Success Manager

Job Description:
We are seeking a highly motivated and detail-oriented Customer Success Manager to join our team. We are a credit repair company with over 6 years of experience, dedicated to helping clients improve their financial standing. In this role, you will be responsible for maintaining strong relationships with clients by ensuring their needs are met and their concerns are addressed promptly. Your primary duties will include calling and texting clients to collect payments, updating them with results, and providing exceptional customer service.

We currently have a team of 17 employees, 11 of whom are based in the Philippines, and we are looking to expand our team.

Key Responsibilities:

- Contact clients via phone and text to collect payments in a professional and courteous manner.
- Provide clients with timely updates regarding their results and account status.
- Address client inquiries and resolve any concerns efficiently.
- Maintain accurate records of client interactions and payment transactions.
- Collaborate with internal teams to ensure seamless customer experiences.
- Identify opportunities to enhance customer satisfaction and retention.

Requirements:
- Previous experience in customer service, account management, or collections preferred.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with discretion and professionalism.
- Detail-oriented with excellent organizational skills.
- Proficiency in CRM software and Microsoft Office Suite is a plus.
- Ability to work independently and as part of a team.

Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and development.
- Supportive and dynamic work environment.
- There is room for growth and advancement within the company

If you are passionate about customer success and have a knack for building positive client relationships, we will be the perfect fit for each other!
As part of our application process, we require all candidates to submit a brief voice memo explaining why they believe they would be a great fit for our company.

IMPORTANT : Applications without a voice memo will not be considered. Please send yours at your earliest convenience. We look forward to hearing from you!