Looking for a true customer service agent

This is a full-time, permanent, work-at-home position for a phone and email support person. We have multiple brands in the health and wellness industry. As an aspiring and motivated team of entrepreneurs specializing in digital marketing, we have firmly positioned ourselves as a dominant force in the industry with our diverse portfolio of thriving e-commerce brands.

We are currently seeking a passionate and driven individual who shares our values to join our team and contribute to our continued growth and success.

Training will be provided for the position.

Working Hours:

Able to work from 9 AM - 5 PM Pacific Standard Time (12 Midnight - 8 AM Philippine Standard Time). Please do not apply if you are unable to work a full 8-hour graveyard shift. Workshift can be changed to other US time zones at the end of the probationary period.


Primary Qualifications:

- Speak and comprehend English fluently. (This is important)
-Perfect writing (Spelling, grammar, syntax, conventions, and cultural references)
-Understand a problem correctly.
-At least 6 months experience in the customer service field.
-A sense of time and responsibility.
-Able to work on weekends and graveyard shifts.
-Strong and stable internet connection.
-Detail-oriented and Patient.
-Ability to follow instructions but independent enough to break the mold when necessary.
-Manage workload, deadlines, and priorities.
-Engaging personality with exceptional communication and presentation skills.
-A quiet place to work.
-A sense of commitment

Preferred Qualifications:

-Ability to work independently.
-Experience as a customer service phone agent.
-Experience with Slack, Asana, WooCommerce, and Zendesk.
-5-year old or newer workstation, Professional grade headset, and a strong internet connection.
-Interest in the Health and Beauty industry.
-Positive energy personality


Primary Tasks:
-Reply to email tickets from customers and potential clients.
-Answer and resolve support Phone calls.
-Listen and respond to voice mails via SMS or emails.
-Reach out to customers and follow up on their order status.
-Uplift customer experience and provide them with a Wow moment every time.


How to Apply:
Begin your application with a cover letter and organically insert the keyword "I love coffee" in your message to confirm that you took the time to read this entire job posting. Don't forget to include your CV/Resume. Your application and resume are a way for us to get to know you initially. It’s important to complete all relevant application questions so we have as much information about you as possible.

We have a long hiring process, so don't apply if you're not willing to go through a series of tests and interviews.

Answer the three questions below:
1. Please tell us more about your previous working experience most relevant to this job requirement.
2. Which of the required job skills do you feel you are strongest and why?
3. Besides meeting the skills we mentioned in the job posting, what other skills do you think would be an asset to us? Please be specific. Ex. Photoshop, Proofreading, Writing, Link Building, video editing, etc.

If you advance to the next process step, you’ll receive an email invitation to complete the interview and skills tests. This is your opportunity to bring your resume to life further and showcase your experience to our recruiting team and hiring managers.

Your application will be rejected if you fail to answer the three questions above in your response. I'm looking forward to working with you!

Thanks
Carlo