Join our Amazing team as a Creative Biller VA! #3634

Are you an organized problem solver with a knack for customer service and creativity?


About Us:
We are founded in 2006 in Whittier, CA by Dr. Eddie Wang. The practice shared a small footprint with Whittier Pediatrics Group on Painter Avenue. From the initial handful of patients, AcuVision quickly grew from opening day to become one of the highest rated and recognized optometry practices in Whittier. Patients are always our #1 priority, and we do everything we know how to help them. To support our continued growth and expansion of services, in February 2020, the practice acquired and moved into the current property on Penn Street. We now have 4 doctors and 10 staff helping over 50,000 residents of Whittier and the surrounding communities.

Job Description:
We are looking for a detail-oriented and proactive Creative Biller Virtual Assistant to join our team. In this role, you will handle patient communications, assist with billing tasks, and maintain social media platforms with engaging content. This position requires excellent multitasking abilities, strong customer service skills, and a creative mindset.

Key Responsibilities:
• Answer patient phone calls, text messages, and email inquiries.
• Schedule appointments and check order statuses.
• Process and manage billing tasks accurately.
• Maintain and create engaging content for social media platforms (graphics, reels, etc.).
• Handle fax reports and other administrative tasks.
• Deliver exceptional customer service with a problem-solving approach.

Qualifications:
• Previous experience in customer service or billing preferred.
• Strong organizational skills and ability to multitask in a busy environment.
• Excellent communication skills (verbal and written).
• Tech-savvy and comfortable using multiple software tools.
• Creativity and ability to generate engaging content for social media.
• Self-sufficient, detail-oriented, and a quick learner.

Tools You Will Use:
• Eyefinity EPM/EHR
• Weave
• Google Applications (Drive, Sheets, Docs, etc.)
• Canva, CapCut, and Adobe Suite

Working Hours:
• Full-Time (40+ hours per week)
• 9:00 AM - 6:00 PM PST (Graveyard Shift)

Preferred Traits:
• Organized and efficient.
• Problem solver with a proactive mindset.
• Positive and customer-service oriented.
• Creative and detail-oriented.
• Fast learner who adapts quickly.

Non-Negotiables:
1. Screenshot and productivity tracker required.
2. Must adhere to scheduled working hours.

Benefits:
1. Paid 30 business days of training (focused on both mindset and skillset).
2. Work-from-home opportunity.
3. 7th month, anniversary, and performance bonuses.
4. Access to training resources.
5. Collaborate with an excellent community of VAs.
6. Weekly payment.
7. Claim reimbursements every quarter for PhilHealth contributions after 6 months of tenure, and after 1 year opt between PhilHealth or HMO.

How to Apply:
If you believe you are the right fit for this role, apply today!
Also, please answer the following questions to help us determine if you’re a good fit for the role:
1. Who is the most influential person in your life and how did he/she impact you?
2. What is the toughest obstacle you have encountered in life? Did you overcome it? How?
3. How would you define success in your personal & business life?
4. Can you tell me about a time when you made a mistake at work? How did you handle it?
5. Describe a situation where you faced significant challenges or setbacks. How did you stay motivated and persevere through them?
6. Can you give an example of a time when you had to come up with a creative solution to solve a problem with limited resources?

Why Join Us?
We provide an environment where you can grow, excel, and be part of a fantastic team. If you’re ready to take on this exciting role, we can’t wait to hear from you!