Join Our Team as a Dedicated Customer Service Agent for Our Growing Fashion Stores!

Are you an experienced and passionate Customer Service Agent ready to grow with a dynamic and expanding company? Do you thrive on delivering top-notch customer experiences, resolving disputes, and making meaningful contributions to a team? If so, we’d love to hear from you!

We are specifically looking for a candidate from the Philippines as we are building a team there.

Responsibilities

- Provide timely, personal, and professional responses to customer inquiries.
- Track and update order statuses to ensure customers stay informed and deliveries are on time.
- Handle PayPal disputes, Shopify chargebacks, and similar cases efficiently and fairly.
- Communicate with suppliers about orders, including cancellations, modifications, and updates.
- Check daily whether orders are being shipped within 4 days, and promptly communicate with the
supplier if shipments are delayed.
- Collect customer feedback and suggest actionable improvements.
- Collaborate with the team to refine and optimize customer service processes.
- Maintain fixed daily working hours, ensuring consistent availability.

Requirements:

- 2+ years of experience in customer service, preferably in e-commerce or fashion.
- Proficiency in Shopify and PayPal disputes/chargebacks handling is required.
- Strong communication skills, attention to detail, and a proactive mindset.
-Availability 7 days a week for at least 2 hours/day, with a potential increase in hours after
February.
- Fluent in English
- Eager to contribute ideas, take initiative, and grow into a Customer Service Manager role as the
company expands.
- Must be based in the Philippines to join our growing team.
- Ready to start immediately, preferably today.

What We Offer:
- A long-term position in a growing company with opportunities for career advancement.
- Clear growth path to a Customer Service Manager position for candidates who consistently
demonstrate initiative, dedication, and exceptional performance.
- Competitive pay and set daily working hours.
- A supportive team environment where your input is valued.
- A chance to contribute to our exciting growth, with plans to expand from 2 stores (Australia and
UK) to 4+ stores after March.

How to Apply:
If you meet these qualifications and are ready to commit to a rewarding role with us, we’d love to hear from you!

Submit your CV and a brief cover letter detailing your experience and interest in the role.
To demonstrate your attention to detail, include the word “strawberry” in your application.

Note:
This role requires availability every day of the week, with consistent hours and dedication.
We’re looking for someone who takes pride in their work, values structured schedules, and is excited about contributing to a growing business.