Job Title: Medical Administrative Assistant – Telehealth Psychiatric Office

Job Description:
As a Medical Administrative Assistant, you will play a critical role in the success of our telehealth psychiatric office. You will be the first point of contact for patients, helping to manage their appointments, answering calls, handling inquiries, and ensuring that our office runs efficiently. You will also assist with administrative and medical office tasks including insurance verification, billing, transcribing, and maintaining patient records. Your role is essential in creating a seamless and positive experience for both patients and providers.

Responsibilities:

Patient Interaction:

Answer incoming calls and respond to patient inquiries in a professional and courteous manner.
Manage patient scheduling and appointment reminders, ensuring smooth coordination.
Handle patient communications through phone, email, and secure messaging platforms.
Assist with prescription refills by calling pharmacies and coordinating with the clinical team.
Ensure patient confidentiality by following HIPAA and office privacy protocols.
Insurance Verification & Billing:

Verify patient insurance coverage and benefits prior to appointments.
Assist with processing claims and reviewing billing information.
Help with submitting medical claims and troubleshooting any issues related to reimbursements.
Work with patients and insurance companies to resolve billing issues.
Administrative Support:

Transcribe and document patient notes and other necessary information.
Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
Assist with data entry and general office administrative tasks.
Handle various office tasks, including filing, managing incoming correspondence, and ensuring proper documentation.
Other Duties:

Collaborate with the clinical and administrative team to ensure the efficient functioning of the practice.
Support the team in managing patient flow and office logistics.
Perform other related duties as assigned.