Insurance CSR (US)

Are you a skilled Customer Service Representative with experience in the U.S. insurance industry? We’re looking for a dedicated professional to join our team and provide top-notch support to customers of a U.S.-based insurance company.

As a CSR, you’ll be the first point of contact for customers, assisting them with inquiries via phone, email, and text while ensuring a seamless service experience. (In compliance with California insurance laws, this role does not involve selling, soliciting, or transacting insurance.)

What You’ll Do:
? Answer and direct incoming calls to the appropriate office personnel
? Assist existing customers with automatic monthly billing enrollment for financed bonds
? Follow up with customers on pending renewals
? Manage the surety first review gathering function through Yotpo
? Handle customer inquiries via email, phone, and text
? Maintain professional and timely client correspondence

What We’re Looking For:
?? Experience in customer service within the U.S. insurance industry
?? Strong communication skills with a friendly, professional phone manner
?? Ability to handle escalated issues with patience and problem-solving skills
?? Previous experience with U.S.-based property management companies or HOA community associations (a plus!)
?? Proficiency in Microsoft Office Suite and ability to learn new software quickly
?? Detail-oriented, organized, and able to multitask
?? Ability to build and maintain strong relationships with clients and vendors
?? Availability to work 40 hours per week in alignment with U.S. time zones

Nice to have:
- Honest, trustworthy and respectful
- Flexible, Good sense of humor
- Demonstrate sound work ethics
- Pleasant demeanor

Perks:

Full-time regular employment after 5 months of a probationary period
- HMO
- 13th month pay
- VL and SL leave credits
- Statutory benefits following PH Labor laws

If you're passionate about delivering excellent customer service and want to be part of a dynamic team, we’d love to hear from you! Here's our application link: Upgrade to see actual info (copy and paste the link into your browser if it's unclickable)

Make sure to indicate the position you're applying for. Looking forward to speaking with you soon!