Initiative Full-time Customer Service Representative for E-commerce dropshipping

We are looking for: An Initiative Full-time Customer Service Representative for E-commerce dropshipping

About Us: We are a leading innovator in the E-commerce dropship industry, lead by 2 young and aspiring owners. In the last 4 years we managed to build a very close and passionate team full of positive, proactive and creative people with a strong work ethic. We are a fully remote team, dedicated to fostering a work environment where creativity and collaboration thrive. Do you have what it takes?

Position Overview: We are looking for a motivated and talented customer service representative to join our remote team. As a CSR, you will play a key role in ensuring customer satisfaction by addressing their concerns effectively and preventing potential disputes. This position is ideal for someone who thrives in a dynamic, remote environment and is passionate about our business.

Key Responsibilities:
- Addressing customer concerns effectively and preventing potential disputes
- Be proactive and take initiative with improvement in the business
- Follow the CS SOP
- Work together with other customer service representatives and manager
- Be able to work 6 days a week for a total of 40 hours (FLEXIBLE)

Qualifications:
- Experience with Shopify Dropshipping (nice to have)
- Experience in customer support
- Strong Communication Skills
- Active Listening
- Emotional Intelligence
- Attention to Detail
- Ability to work independently and manage time effectively in a remote setting

What We Offer:
- 500$ per Month Salary + Bonus
- Overtime payment
- Extra education and training from day 1 (You will get upskilled)
- Opportunities for professional development
- Collaborative and supportive work culture
- Flexible working hours
- Opportunity to work with an amazing team

How to Apply: Interested candidates should submit their resume, cover letter and answer the following questions in their application:
1. In your experience with customer support, what was the most difficult situation you encountered and how did you manage it?
2. How do you approach repetitive tasks and what do you think about them?
3. How do you feel about weekly meetings?
4. What do you think is the most important trait to work smoothly with a team?
5. If you were to create a perfect customer support team of 5, what types of people (personality-wise) would you hire? Why?