IT Support Specialist

We are looking for amazing IT Support Specialist to join our Aventus team!

About Us:
We’re Aventus -- a boutique customer experience BPO located in Charleston, South Carolina. We launched 8+ years ago, and provide omni-channel support for over 30+ amazing clients and partners in the DTC and direct response markets.

Check out our website: Upgrade to see actual info

The IT Support Specialist will provide day-to-day technical support to remote agents and internal staff. They are responsible for troubleshooting hardware and software issues, setting up systems, and ensuring connectivity for agents working remotely.

Key Responsibilities:
- Provide support for remote agents and internal staff.
- Troubleshoot (computers, phones, headsets) and software issues (VPN, collaboration tools, etc.).
- Assist in onboarding and offboarding remote agents, ensuring their devices and software setups are compliant with company standards.
- Maintain and update internal IT knowledge bases, FAQs, and documentation.
- Monitor Client platforms (Shopify, Zendesk, Gorgias, etc) performance to proactively address issues before they affect agents.
- Updated laptop/desktop (Windows 10+), USB headset, reliable Ethernet connection (at least 20mbps upload, 40mbps download), LAN cable.
-Active Wise account for payments.

What You Can Expect from Aventus:

- Hourly rate: USD 7
- 100% Remote Work
- Paid Time Off: 10 days of PTO per year.
- Paid Holidays: Get 100% extra pay for worked holidays.
- Medical Aid Bonus: Monthly medical aid stipend.
- Career Growth: Be part of one of the fastest-growing BPOs in the U.S., with advancement opportunities.
- Positive Work Environment: Work with a supportive leadership team that values collaboration and success.