IT Support - Keep IT Running Smoothly ; Join Our Support Team

Keep IT Running Smoothly – Join Our Support Team

Join a large IT services company, playing a key role in providing essential voice and chat support for our clients, with a focus on user management, printer troubleshooting, and password resets.

What You'll Do:
- Provide initial support and troubleshooting for common IT issues, focusing on user management, printer troubleshooting, and password resets.
- Engage in significant phone interaction and manage helpdesk tickets.
- Utilize and manage systems primarily via Active Directory and Office 365.
- Troubleshoot issues within the Office Suite and ensure timely resolution of support requests.

Who You'll Work With:
Be an integral part of a dedicated IT support team, concentrating on delivering high-quality, efficient technical assistance, especially for common and recurring issues experienced by our clients.

Who We're Looking For:
- Highly Organized: Exceptional organizational skills to manage multiple support requests effectively.
- Detail-Oriented: Focus on accuracy and precision, especially in user management and troubleshooting tasks.
- Experience: Some IT experience or relevant certification (such as CompTIA A+ or similar) is required to handle basic troubleshooting effectively.
- Technical Proficiency: Familiarity with Active Directory and Office 365.
- Strong Communicator: Excellent communication skills, particularly for handling phone interactions.

Why Join Us?
- Impact: Play a pivotal role in ensuring smooth and efficient IT operations by addressing critical, everyday technical needs.
- Culture: Join a team that values teamwork, clarity, and responsiveness in customer interactions.
- Benefits:
- Enjoy preset salary growth and weekly salary payments.
- 100% work-from-home flexibility.

Work Details:
- Schedule: Sun - Fri 9:00 AM - 6:00 PM EST
- Employment Type: Full-time

How to Apply
Click Upgrade to see actual info to start your application. Come and make a difference in IT services!

We are an equal opportunity employer and value diversity at our company.