IT Support Engineer

Sprint Infinity is an MSP company who is looking to hire an IT support engineer to work inside and outside their working hours. The ideal candidate will have former experience within an MSP environment and be able to provide 2nd/3rd line technical support to all users, resolving technical calls.

The engineer will be assisting the Helpdesk Team by:
Taking support calls and provide remote support
Actioning change tickets, such as new starter set up, leavers, etc.
Resolving reactive support tickets.
Carrying out some proactive checks, such as firewall firmware up to date, etc.
Resolving Proactive tickets, such as applying firmware update, scheduled server restarts, etc.
Daily system checks, such as Backups and System status

Core responsibilities:
Documentation of all worked carried out into the ticket system - if it's not documented, it did not happen!
Participate in scheduled huddles and meetings
Enter accurate time entries and to submit Time Sheets end of each week
Liaise with 3rd party suppliers on user's behalf
Effective Internal and User Communications
Quality of service - consistent with and beyond client expectations
Flexible working hours
Occasionally taking part in project work

Benefits:
20 days holidays annual
Work from home
Working for growing company
Working with team of experts