IT Microsoft Level 3 Engineer

Who We Are
DSM Talent specializes in matching talented professionals like you from the Philippines with top-tier marketing agencies worldwide.

Who We're Looking For
We're seeking a dedicated IT professional who thrives in providing exceptional technical support and enjoys solving complex problems. This full-time remote position is perfect for someone who loves working in a dynamic environment, has excellent people skills, integrity, attention to detail, and a proactive mindset.

Position Type: Full-Time Remote Position

Work Hours: 8:00 AM - 5:00 PM Central Standard Time, Monday to Friday

Responsibilities
Client Support: Provide advanced technical support to clients via phone and remote access. Efficiently manage and resolve support tickets, ensuring adherence to Service Level Agreements (SLAs).

System Administration: Administer and troubleshoot Microsoft 365, Windows Servers (2008-2022), Active Directory and Entra AD environments. Implement and manage security solutions like SentinelOne EDR and BitLocker.

Network Management: Manage network services, including DHCP, DNS, and IP addressing, ensuring seamless connectivity and performance.

Project Participation: Contribute to key team projects, such as internal mail migrations, client credential transfers, and endpoint imaging solutions. Ensure timely and accurate completion of assigned tasks.

Documentation: Create and maintain detailed technical documentation and Standard Operating Procedures (SOPs) for systems and processes.

Client Onboarding/Offboarding: Assist in the seamless onboarding and offboarding of clients and users, managing assets and maintaining accurate records in systems like Autotask.

Collaboration: Work closely with the technical team to resolve complex client issues, share knowledge, and improve overall service delivery.

Experience
Technical Skills: Advanced experience with Microsoft 365 administration, Windows Server (2008-2022) administration and troubleshooting, Entra AD, Active Directory, Group Policy and network fundamentals (DHCP, DNS, IP addressing).

Tools: Proficient in using tools like Autotask, N-Central, Datto, Backup Radar, and SentinelOne EDR.

Customer Service: Demonstrated ability to deliver exceptional customer service with strong interpersonal and communication skills, both written and verbal.

Problem-Solving: Proven analytical and problem-solving abilities with experience in high-pressure environments.

Documentation: Strong documentation skills, with a history of creating and maintaining technical documents and SOPs.

Experience Level: Mid-level experience in an IT support role, ideally within a Managed Service Provider (MSP) environment.

How We Will Help You Succeed
Structured Onboarding: We provide a comprehensive onboarding process, including access to training videos, documentation, and direct mentorship from our senior team members.

Ongoing Training: Continuous learning opportunities through certifications, workshops, and access to the latest industry tools and technologies.

Supportive Team Environment: You’ll be part of a collaborative team that values knowledge sharing, with regular check-ins to ensure you’re supported as you take on new challenges.

Career Growth: We offer a clear path for career progression, with opportunities to advance to Level 3 support roles and beyond, as well as involvement in strategic projects.

Work-Life Balance: We respect your time and provide a balanced work environment with flexible remote work arrangements, ensuring you can excel in your role without burnout.

Employment Type

This is a full-time role, and we're not looking for an agency.

Please add the words "Point" at the beginning of... Why are you interested in this position?

Apply here: https://form.smartsuite.com/sda8aofo/up8FpOsEFi