IT End-User Computing

- Responsible for managing the life cycle of all service-raised iUpgrade to see actual info and service requests
while ensuring adherence to the ticket SLAs and highest level of customer satisfaction.
- Maintain computer hardware and software, including vendor liaison for faulty parts
replacement.
- Handle IT equipment deployment, setup, retrieval and storage, and assist with logistics
arrangements with third party logistics providers/vendors.
- Perform installation, configuration, testing, and maintenance of operating systems,
application software, and system management tools.
- Independently diagnose, troubleshoot, and resolve issues, escalating only when absolutely
necessary.
- Provide timely and professional support to customers, ensuring minimal disruption to
business operations.
- Collaborate on projects focused on continuous improvement, and deliver work effectively to
meet targets and deadlines.
- Ensure that all activities and decision-making processes are in alignment with, and adhere
to, established IT security policies and procedures.

How to Apply:
- Please apply with a minimum of 5 AP (Assessment Points).
- Message me and include your responses to the following three questions:
1. How many years of work experience do you have with Bitdefender Endpoint Protection?
2. How many years of work experience do you have with Mobile Device Management?
3. Are you comfortable working in a hybrid setting?
4. How many years of work experience do you have with Computer Hardware Troubleshooting?
5. Expected salary in PHP?
- Please wait until our recruiter reaches out to you via email.