Hybrid Customer Service Team Lead / Agent

Join CatalyzeX – Lead, Innovate, and Make an Impact!

CatalyzeX (formerly Brolly Labs) is redefining business process outsourcing with top offshore talent and cutting-edge solutions in e-commerce, legal, healthcare, and software. We partner with forward-thinking brands to deliver human-centric innovations that drive success.

Who You Are
- A customer service & e-commerce pro with team leadership experience
- A strategic thinker who thrives in fast-paced environments
- A hands-on leader—ready to guide, coach, and jump in when needed
- A proactive problem-solver with exceptional communication skills

What You’ll Do
- Lead & Mentor: Oversee a small team, track performance, and optimize operations
- Analyze & Improve: Monitor KPIs, create reports, and enhance processes
- Customer Support: Handle inquiries via chat, email, and phone
- Drive E-commerce Success: Ensure seamless shopping experiences and top-tier service

What We Offer
- Pay: $5-6/hr (DOE) | ? Full-time (EST/PST hours TBD)
- Remote role with future-ready growth opportunities
- Be part of our talent network for immediate & upcoming openings!

Ready to make your mark? Apply now! ? Upgrade to see actual info/brolly-labs/job/L88Y356R