Healthcare Collections Specialist

MUST APPLY USING THIS LINK


forms.gle/gH8N9pjfEGjmS65i7

MUST HAVE C2 ENGLISH NO ACCENT

9-5 EST

We seek an accomplished Remote Healthcare Collections Specialist to optimize accounts receivable performance while maintaining exceptional patient relationships. This strategic role combines financial expertise with compassionate patient advocacy to resolve delinquent accounts through tailored solutions.
Key Responsibilities
Patient Account Resolution
Conduct sensitive outbound communications to address past-due balances using empathetic communication techniques
Employ de-escalation strategies for complex financial discussions
Document all interactions in HIPAA-compliant CRM systems
Strategic Repayment Solutions
Design personalized payment plans aligned with patients’ financial capabilities
Negotiate settlements and hardship arrangements per organizational policies
Analyze demographic/financial data to predict payment success rates
Claims Dispute Resolution & Insurance Liaison
Investigate and appeal denied/delayed claims with commercial payers & government programs
Coordinate with clinical teams to resolve coding discrepancies
Track payer performance metrics to identify systemic billing issues
Regulatory Compliance & Audit Preparedness
Maintain current knowledge of FDCPA, TCPA, and state-specific collection laws
Prepare documentation for OIG audits and compliance reviews
Implement CMS billing updates across patient portfolios
Financial Reporting & Analysis
Generate weekly aging reports with actionable recovery recommendations
Identify trends in denials/delays to advise process improvements
Present recovery rate forecasts to leadership
Candidate Requirements
Core Qualifications
2+ years’ high-volume AR management in hospital/health system settings
Proven success reducing DSO (Days Sales Outstanding) by ?15%
Expertise in:
Patient financial counseling
Payer reimbursement protocols (Medicare/Medicaid)
Charity care eligibility determinations
Technical Competencies
Advanced skills in:
Epic Resolute, Cerner RevElate, or Meditech Expanse
Predictive dialer systems (Five9, Talkdesk)
Microsoft Excel (pivot tables, macros)