Head of Support – Hera Trading Capital

About Us
Hera Trading Capital is redefining the proprietary trading space, offering traders a platform that goes beyond just funding. We are committed to building a community-driven environment where traders can thrive, and we are looking for a strong leader to head our support team and engage with our growing community.

The Role
As the Head of Support, you will be the backbone of our trader support system, ensuring that our community receives top-tier assistance and engagement. This is not just a support role—it’s an opportunity to shape how we interact with and empower traders at every level. You will oversee all support channels, provide real-time assistance, and actively engage with our traders on Upgrade to see actual info and our website.

Beyond day-to-day support, you will play a key role in educating and informing our community. You will be responsible for hosting a weekly webinar, covering trading strategies, market insights, and firm updates. Additionally, you will lead daily Upgrade to see actual info announcements, keeping our traders informed about promotions, market activity, and key updates from Hera Trading Capital.

Key Responsibilities
Manage and oversee all support inquiries via Upgrade to see actual info and our website.
Provide knowledgeable and trader-focused support, ensuring quick and effective issue resolution.
Host a weekly webinar, covering trading strategies, market insights, and firm updates.
Make daily announcements on Upgrade to see actual info, keeping traders updated on promotions, market trends, and prop firm news.
Work closely with our team to identify areas of improvement in our trader experience and implement solutions.
Maintain a strong community presence, engaging with traders and ensuring they feel supported.
Who You Are
Experienced in trading, with a strong understanding of financial markets.
Preferably experienced in prop firms, understanding the trader’s journey and the challenges they face.
A strong communicator, capable of hosting engaging webinars and discussions.
Confident and proactive, always looking for ways to improve trader support and engagement.
Tech-savvy, comfortable managing support channels on Upgrade to see actual info and website chat systems.
Passionate about building a thriving community and ensuring traders feel valued and supported.
PLEASE NOTE: The role may require working from 9am UK time, this would therefore mean it would be a night time shift for the employee
Why Join Us?
Be part of a fast-growing prop firm that prioritizes trader success and community building.
Have the autonomy to shape the support experience and take ownership of a vital role in our company.
Engage directly with traders, making a real impact on their journey.
Competitive compensation and the opportunity to grow within the firm.
If you have a deep understanding of trading, a passion for community engagement, and the leadership skills to manage and enhance trader support, we want to hear from you.