Guest Relation and Admin Assistant for a Hotel Apartment

Granada Apartments UK - IT back office system
- Channel Manager : Tokeet
- Cloud based -system : Google Workspace
- Task Management System : ASANA
- IP Phone System : RingCentral
- Necessary MS Application : Microsoft Excel

Job Overview
- Work directly with business owner / CEO and Manager to serve as key organizer, coordinator, and implementer of business activities. Help to establish and implement processes.
-Help train new team members in these processes as the company grows.
-Assist cleaning teams and organise weekly rota
- Communications and coordination via email, messages and phone call with guests, suppliers, and team members.


Property Information Management
- Track and organise information on properties owned in Google Workspace including property maintenance
- Organise and file all property documentation.

Property and Guest Performance Review
- Gather relevant information from past and current guests to improve hotel facilities and services.
- Attend immediately with guest concerns and inquiries.
-Ensure Online Travel Agents review ratings are at Apartment’s standard.

Account Management
- Track, manage, coordinate regarding property and business accounts
- Review and file monthly account documentation received in virtual mail service or log into account online..

Phone and Email Management
- Ensure that all incoming calls from the IP system are answered.
- Ensure all missed calls are returned
- Respond to guest’s emails (including Apartments’ OTAs) as per guidelines from Hotel’s standards and policies.
- Manage accordingly emails that need to be addressed by the CEO or Manager.

Billing Management
-Input items into billing payable system for review and approval by business owner.
- Assist in team member’s weekly invoicing.
-Coordinate with bookkeeping as needed.

HR Administration
-schedule potential new staff for interviews.

Job Requirements:
Home office- Setup - complete, well organised, and dedicated home office setup without outside noise or distraction
- Reliable - reliable power with back up required.
- High internet speed required especially for video conferencing (at least 10 Mbps for upload and 15 Mbps download . Backup systems required.

Hours and Availability
- Working hours will be discussed as there are three shifts; 8 hours per day during Sunday to Thursday and 9 hours per day during Saturday and Friday. UK GMT will be observed.
- Full-time, minimum 34 hrs per week
- Be fully focused during work hours, do not work on other jobs, freelance work at all

Skills
- Communication - Must have good written and verbal communication skills. Must speak English fluently. Neutral accent preferred. Applicant needs to have a calm and friendly voice.
- Detail Oriented and Organized - Must be detail oriented, good with numbers, tables, and organization of multiple tasks
- Process Oriented - Must be able to follow detailed instructions and communicate if clarification is needed. If errors are made, applicants must be able to determine the root cause: identify if the process needs improvement or what needs to be improved to be more successful in the future. We encourage your feedback to help us to continuously improve as a team.
-Quality Oriented - Must be capable of providing quality work and be comfortable with being held accountable if errors are made. Improve the process and work approach to improve.
-Problem Solver - Must be good at problem solving. Investigate and research as needed to solve problems encountered. Propose solutions, do not simply pass problems back to the manager or colleague. Having a positive and forward thinking approach to business and life is helpful here.
- Fast Learner - Should love to learn, explore, and challenge oneself in a business environment.

Experience
- Solid relevant experience with proven capability to succeed in this role.
- Well-rounded experience and capabilities are valuable in this role
- Advanced experience in Microsoft Excel
-Knowledgeable with the Back Office System mentioned above.

Benefits
- Salary is Php163 per hour
-Working schedules 5 days a week, 8hrs per day.
- 25 days accumulated Paid Holiday Leave every year.
- MediCard HMO after 6 months of employment (applicable for one year subscription).


If interested, please fill up the form provided

forms.gle/FyRB6xyiTwnnhXKf9