Guest Operations Coordinator

Join a Dynamic Team at West Coast Homestays!
West Coast Homestays creates unforgettable guest experiences and maintains exceptional property standards. We’re looking for a Guest Operations Coordinator to deliver exceptional support to our guests and team. If you’re passionate about hospitality, have a knack for solving problems, and thrive in a fast-paced environment, this is your role!

Your Role
* As a Guest Operations Coordinator, you’ll ensure smooth communication with guests and support our operations team. This is a fully remote position requiring US hours (Pacific Time). Your key responsibilities include:
* Guest Communication: Respond to guest inquiries, reservation changes, and requests through messaging platforms and email promptly and professionally.
* Issue Resolution: Handle guest concerns or issues quickly to ensure a 5-star experience.
* Reservation Management: Monitor and update reservation systems, including check-in and check-out processes.
* Admin Support: Maintain accurate guest records, assist with scheduling, and update operational workflows.
*Collaborative Coordination: Work closely with the property management, cleaning, and maintenance teams to ensure seamless day-to-day operations.
*Proactive Engagement: Anticipate guest needs and provide personalized recommendations or support.

What We’re Looking For
*Customer Service Experience: 1+ years in a customer-facing or hospitality role (experience with short-term rentals is a big plus).
*Strong English Communication Skills: Excellent written and verbal communication with a friendly and professional tone.
*Problem-Solving Skills: Ability to resolve guest issues calmly and effectively.
*Tech Savvy: Experience using tools like Slack, Hostaway, Breezeway, or similar platforms is an advantage.
*Detail-Oriented: Accuracy and attention to detail in managing guest communications and reservations.
*Time Management: Highly organized and capable of prioritizing tasks.
*Availability: Must be available to work US business hours (Pacific Time) including weekends, evenings, and holidays.
*Reliable Equipment: A stable internet connection and a reliable computer for remote work.


Why West Coast Homestays?
At West Coast Homestays, we specialize in short-term and mid-term rentals in Southern California, creating unforgettable guest experiences while building strong partnerships with property owners. With a focus on detail, quality, and a can-do attitude, our mission is to make every stay memorable and maximize the value of every property. We thrive on hard work, positivity, and teamwork.

Ready to Join Us?
Apply today and help us set the standard for short-term rental excellence in San Diego!