GoHighLevel Support

**All applicants must submit resume AND voice or video recording**

Nichols Mortgage Team is a mortgage broker looking for a highly motivated GoHighLevel Developer & Support Team Member.
This position offers a full-time role with significant growth potential and regular pay raises for the right candidate.

Qualifications:
- Reliability: The candidate should be highly dependable to ensure consistent client care and support.
- Strong English Proficiency: Excellent English communication skills (verbal and written) are essential for effective client interactions.
- Significant Experience with Zapier, Pabbly, and/or Make
- Significant Experience with building agency accounts & subaccounts in GoHighLevel
- Experience Building GoHighLevel Automations
- Experience with Clickup (or other task management systems)
- Proficiency with GSuite and Zoom
- Willingness to Learn in a Fast-Paced Environment: Adaptability and a willingness to learn are crucial in a tech company, as the industry is constantly evolving.

Responsibilities:
Your primary responsibility will be to assist our Business Development Manager in developing our agency account and subaccount snapshots inside GoHighLevel. You'll also be responsible for the following:

- Team Support: Provide exceptional support through various communication channels, including email, chat, and Zoom (if needed), to address inquiries, troubleshoot issues, and ensure our team of loan officers are able to use the platform seamlessly.

- Technical Assistance: Assist our loan officers in setting up and using the company's software and marketing services, offering guidance and troubleshooting assistance as needed.

- Automation and CRM Management: Utilize Zapier (and other tools like Pabbly and Make) to automate processes and manage client data efficiently within GoHighLevel.

- Task Management: Maintain organized task lists using our project management software ensuring that loan officer requests and internal tasks are prioritized and completed in a timely manner.

- Ticketing System Management: Handle loan officer inquiries and support tickets. Ensure tickets are resolved promptly and professionally.

- Team Engagement: Proactively engage with our team of loan officers to gather feedback, understand their needs, and identify opportunities for upselling additional services or software features.

- Documentation: Maintain detailed records of client interactions, issues, and resolutions.

- Continuous Learning: Stay up-to-date with the company's software and services, as well as industry trends, to provide informed and up-to-date assistance to clients.

- Collaboration: Collaborate with cross-functional teams, including sales, marketing, and technical support, to ensure a seamless experience and resolve complex issues.

- Reporting: Generate regular reports on client inquiries, support ticket trends, and client feedback for management review.

- Adaptability: Quickly adapt to changes in technology, software updates, and company processes, maintaining a high level of proficiency in relevant tools and systems.


**PLEASE SUBMIT BOTH YOUR RESUME AND VOICE/VIDEO INTRODUCTION**