GBP Assistant

The GBP Assistant is responsible for supporting the management of Google My Business (GMB) profiles for Jumper Media clients. This role involves assisting with the maintenance and optimization of client profiles, responding to customer reviews, preparing reports, and ensuring that all Google My Business activities are aligned with industry best practices. The GBP Assistant will play a key role in ensuring that clients’ local online presence remains strong, up-to-date, and effective.

Key Responsibilities:
-Google My Business Profile Management: Assist with managing and maintaining the Google My Business profiles of Jumper Media clients. This includes updating business information, ensuring profiles are complete and accurate, and optimizing for visibility.
-Review Response: Assist with monitoring and responding to customer reviews. Draft responses that maintain a professional tone, are aligned with the client’s brand voice, and address customer feedback in a timely manner.
-Reporting: Compile and send reports on client Google My Business profiles to the division head or clients as needed. This includes tracking and reporting on key metrics, such as review performance, profile updates, and any relevant insights.
-Workflow Support: Provide insightful feedback and assistance in building workflows related to the management of Google My Business profiles. This may include offering suggestions to improve processes and help ensure the team operates efficiently.
-Profile Optimization: Assist in optimizing client profiles by adding relevant business details, photos, hours, posts, and services. Help ensure each profile is optimized for better search visibility and engagement with potential customers.
-Stay Current with GMB Best Practices: Keep up-to-date with changes to Google My Business policies, features, and best practices. Help implement necessary updates to ensure profiles comply with the latest standards.
-Client Support: Assist clients by providing status updates and responding to any inquiries about their Google My Business profiles. Ensure clients’ concerns are addressed in a timely and professional manner.
-Administrative Assistance: Provide general administrative support related to Google My Business accounts, including tracking profiles performance, updating information, and ensuring that tasks are completed within deadlines

Qualifications:
-At least 1 year of experience in managing Google My Business (GMB) profiles or a similar role involving local SEO or online reputation management.
-Strong understanding of GMB best practices, features, and updates.
-Proficiency in using tools for reporting and analyzing GMB performance metrics.
-Excellent written and verbal communication skills in English, with a professional and brand-consistent tone.
-Exceptional attention to detail and organizational skills to manage multiple client profiles simultaneously.
-Proficiency in using productivity tools such as Google Workspace (Docs, Sheets, Drive).
-Ability to provide feedback and improve workflows for GMB management processes.

Technical Requirements:
-Reliable device (desktop or laptop) capable of handling multiple tasks efficiently.
-High-speed internet connection (minimum 20 Mbps download speed)

Does this role sound like a good fit? Fill out this Form https://forms.gle/mnC5qqQFwu8Hvphb9, answer the following questions below and send your application to lyn@jumpermedia.co along with your resume with the subject "GBP Assistant Application".
- How many years of experience in Google My Business do you have?
- Please provide a list of the tools you are using.
- Are you able to work in US hours?
- Are you comfortable using Time Doctor to track your work hours?
- What is your expected salary?