Full-Time Customer Service Agent – E-Commerce

We are a growing e-commerce company looking for a dedicated, proactive, and highly skilled Customer Service Agent to join our team full-time. If you have a strong background in e-commerce customer support and experience with Shopify, Meta Business Suite, Google Docs, AI tools, and CRM platforms, we want to hear from you!

Your Role
As our Customer Service Agent, you will play a crucial role in ensuring customer satisfaction and smooth daily operations. Your responsibilities will include:

- Handling customer inquiries via email, chat, and social media in a professional and timely manner.
- Managing and resolving order issues, refunds, returns, and complaints.
- Providing product information and troubleshooting support.
- Updating and maintaining CRM records.
- Collaborating with different departments to ensure seamless customer experiences.
- Utilizing AI tools to streamline responses and improve efficiency.
- Monitoring and managing customer interactions through Shopify, Meta Business Suite, and CRM platforms.
- Maintaining detailed documentation of customer interactions.

What We’re Looking For
We are looking for a highly motivated and detail-oriented candidate who possesses the following qualifications:

- Previous experience in e-commerce customer support (preferably handling Shopify stores).
- Proficiency in Shopify, Meta Business Suite, Google Docs ecosystem, CRM platforms, and AI tools.
- Good and fluent written and spoken English skills with a professional and empathetic communication style.
- Ability to multitask and work independently in a fast-paced environment.
- Flexible working hours, meaning we can accommodate the Philippine time zone. Working part-time on weekends is possible but not required.
- Strong problem-solving skills and the ability to handle difficult customer interactions.

What We Offer

- Full-time remote position with flexible working hours.
- A supportive team environment with opportunities for growth.
- While we are primarily looking for a full-time candidate, we also welcome applications for part-time positions, as we have additional openings that might fit your availability.
- Competitive compensation based on experience and performance.

Application Requirements
To apply, please submit the following:

1. Your CV (Resume) detailing relevant experience.
2. Examples of past work (if available, such as customer support responses or case studies).
3. References (optional but beneficial).

What to Expect

1. Application Review – We’ll carefully assess your application.
2. Video Interview – Shortlisted candidates will be invited for an interview to discuss the role further.

If you're a customer service expert with e-commerce experience and want to join a dynamic and growing team, we’d love to hear from you!

Apply now and be part of our customer-focused team!