Freight & Logistics Customer Support Specialist

Enjoy work life balance and a rewarding career with My Freight VA. Our client is searching for experienced freight & logistics specialists to join their support team.

The ideal candidate has minimum 2 years experience working for DHL, UPS, Fed Ex, or an established BPO / freight forwarder in logistics role. You demonstrate excellent communication with clear perfect English and strong people skills.

You are motivated with high attention to detail that can work independently with limited supervision. You have a can-do attitude, willingness to learn and naturally strive to get things done right first time with the confidence to ask probing questions to find solutions when problems occur.

Responsibilities:
As part of the customer support team you interact with freight carriers and customers to resolve general enquiries such as:

• Taking inbound calls plus make outbound calls to customers and suppliers daily
• Complete freight quotations & booking requests
• Provide customer support responding to emails, online messaging requests etc
• Shipment track & trace status updates with various freight companies
• Complete incoming enquiries with a set of FAQ’s, systems and procedures
• Updating daily reports in Trello, google sheets
• Ability to take ownership issues and work to resolve customer challenges
• Proactively communicate with customers providing progress updates

Requirements:
• Minimum 2 years working for DHL, UPS, Fed Ex, or established BPO / freight forwarder in logistics role.
• Strong verbal and written English communication skills
• Must handle inbound & outbound calls working from home office environment
• Ability to follow structured systems and procedures
• Effective time management and prioritisation skills
• Ability to work independently with limited supervision or direction
• Strong multi-tasking skills
• Proficient with Microsoft Office and Google products suite
• Data entry skills
• Soft Skills: driven, team player, customer focused, high attention to detail, problem solving mindset with a can-do attitude & willingness to learn

Equipment Needed:
• Desktop or Laptop under 5 years old
• Dual monitor / second screen
• Core I5 or Ryzen 5 & above
• Min 8GB RAM
• Microsoft windows genuine version
• Backup Internet
• Backup Power

Wage: From 29,000 PHP per month based on candidate experience and skills

Benefits:
• Variable monthly and or annual bonus for exceeding KPI targets
• Full time work from home role
• Day shift working 8:30am – 5:30pm Monday to Friday Australian business hours
• No weekend work
• Holiday & sick leave
• Australian national public holidays
• Birthday bonus day off
• Benefits contributions towards Pagibig, SSS & Phil Health
• 13th Month pay

IMPORTANT: If this role sounds like your next career move then click the link below and complete the Google form application ASAP.

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