Experienced Virtual Assistant / Customer Service Rep

Seeking an experienced Virtual Assistant for an eCommerce deodorant brand. You will work directly with the brand owners as an assistant, and will handle all Customer Service responsibilities.

As one of the largest deodorant brands in the direct to consumer space, we are growing rapidly and this position will provide opportunity for growth and promotions.

The compensation for this position will range from $5 - $6 per hour depending on candidate experience. The first 90 days will be a probationary period at a pay rate of $4.00/hr. The position is eligible for annual pay increases.

The ideal candidate will possess the following:

- Outstanding problem solving abilities, and a high attention to detail. You should be proactive and never present a problem without a solution.
- A high level of empathy and patience.
- You must take pride in doing great work and be open to learning new skills
- Fluency in English (mandatory)
- Fluency in Spanish (not mandatory, but highly preferred)
- Customer Service experience (mandatory)
- Experience in Shopify (mandatory)
- Experience in the Amazon Seller Central (mandatory)
- Experience in the TikTok Seller Center (not mandatory, but highly preferred)
- Experience with ChatGPT (mandatory)
- Experience with Loom (not mandatory, but highly preferred)
- 40 hours/week availability from 9am - 5pm EST (mandatory)
- A computer and stable internet connection (mandatory)

Please do not apply if you are missing ANY of the mandatory requirements listed above. We will not hire you if you do not have all mandatory requirements. You will have to pass a proficiency test for all of these skills before employment.

If you think you fit this description, please record a Loom answering the following questions:

- Introduce yourself, tell me about your background as a Virtual Assistant, and your experience in Customer Service.

- Tell me about your experience within Shopify and the Amazon Seller Central. What did you do within both of these platforms?

- Tell me about a situation in which you went above and beyond for a customer, to make sure they were happy.

- Tell me what your favorite animal is, and why.

Once you have completed the Loom please mail it to onlinejobsphmanager@gmail.com with the title “VA Loom + YOUR NAME”, and then respond to the job posting with the sentence: “Hello, I saw your job posting and I’m very interested. I have recorded Loom answering the questions found on the job posting. I hope to hear from you soon!” Please also include your resume and/or references if available.

Once you have done that, send a follow up email the following morning at 9AM MST to the same email address. We will respond to applications in the order in which they are received.

Lastly, please be aware we will require that you clock in with Hubstaff while working, please do not apply if that is a problem for you.

Thank you for your interest in the position, we look forward to hearing from you!