Executive Assistant (Flexible, Growing Role)

We are seeking a highly motivated and versatile Executive Assistant who is ready to take on a variety of responsibilities and think like a business owner in a fast-growing company. As we scale, this position will evolve, providing you with the opportunity to lead initiatives, hire and manage teams, and drive business processes forward. As the company grows, you will grow with us, taking on greater responsibilities and earning more as we expand.

IMPORTANT: Please do not respond with a generic application. We are looking for candidates who can demonstrate their skills, experience, and how they’ve directly contributed to previous roles or projects. Show us what you’ve done and why you’re the right fit for this position, and we will take your application very seriously.

Primary Responsibilities (Immediate Focus):

Customer Service Setup for Hearing Aid Company:

Implement and manage customer service platform for hearing aid clients, ensuring seamless communication and top-tier service.
Develop standard operating procedures (SOPs) for customer service workflows, emphasizing efficiency and customer satisfaction.
Answer customer service calls (expecting 1-2 calls per week). When a call comes in, you must assist with empathy, professionalism, and attentiveness to the customer’s needs or concerns.
In addition to phone support, you’ll also respond to customer emails and potentially live chat inquiries, ensuring quick and helpful responses.
After handling customer service tasks and establishing best practices, you will train someone to take over this role, ensuring high-quality service is consistently maintained.
Inventory Management:

Monitor inventory levels and ensure timely reordering and repurchasing of stock.
Build and maintain relationships with suppliers and vendors to ensure accurate, on-time deliveries.
Develop efficient systems for tracking inventory and generating reports.
Outsourcing and Freelance Coordination:

Source, hire, and manage freelancers from platforms like Fiverr to assist with various projects and tasks.
Provide clear instructions and project briefs for freelancers, ensuring that work is completed on time and meets quality standards.
Business Operations & Process Improvement:

Proactively identify areas for improvement in company processes and recommend solutions to increase efficiency.
Help design scalable systems that will grow with the company, including creating training materials and managing a team in the future.
Offer new ideas and solutions to improve both internal operations and customer experience.
Set up a daily reporting system to track key metrics, identify performance trends, and monitor progress on ongoing tasks and projects. Continuously optimize business processes based on this data to improve efficiency and drive growth.
E-commerce Platform Management (Optional but a Plus):

Experience with managing product listings, customer inquiries, and other tasks on platforms like Amazon, Walmart, Shopify, and TikTok.
If you have experience in these areas, you'll help ensure our products are well-represented and sales channels are optimized for success.
Ideal Candidate:

Entrepreneurial Mindset: Thinks like a business owner, bringing fresh ideas to improve operations and drive the company forward.
Empathetic and Customer-Focused: Must be able to handle customer service calls, emails, and live chat interactions with genuine empathy and professionalism.
Resourceful and Proactive: Takes initiative to complete tasks independently, solve problems, and improve processes.
Organized and Detail-Oriented: Juggles multiple tasks efficiently, meeting deadlines and prioritizing important tasks.
Strong Communicator: Coordinates effectively with internal teams, customers, and external vendors or freelancers.
Tech-Savvy: Comfortable with customer service platforms, inventory management tools, and outsourcing platforms like Fiverr.
E-commerce Experience: A plus if you’ve worked with platforms such as Amazon, Walmart, Shopify, or TikTok and are familiar with managing product listings, customer service, and sales strategies.
Experience: Proven experience in executive support, customer service, inventory management, or project management.
Data-Driven: Comfortable creating and interpreting daily reports, using data to optimize processes and improve business outcomes.
What You Will Bring:

Creative thinking and an entrepreneurial approach to managing business operations and customer service.
Empathy and professionalism in managing customer interactions through phone, email, and live chat.
Ability to handle multiple projects simultaneously while maintaining quality and meeting deadlines.
A solid understanding of e-commerce platforms (Amazon, Walmart, Shopify, TikTok) is a strong advantage.
Ability to establish efficient reporting systems and optimize business processes for growth.
Why You Should Apply:

Work in a dynamic and growing company where you can make an immediate impact.
Help shape our operations and customer experience while growing with the company.
As we scale, you will have the opportunity to step into a leadership role, manage teams, and contribute to the company’s long-term vision.
As the company expands, you will have the chance to earn more and take on greater responsibilities.
Important: We’re looking for candidates who are proactive, committed, and ready to take on the full range of responsibilities this role involves. If you feel you have the skills, experience, and mindset to support a growing business, we want to hear from you. Please submit a tailored response that shows how you can contribute to our success and growth.

We are hiring immediately—apply now!