Executive Assistant & Customer Service | Grappling SMARTY

Are you attentive to details, hard-working, and obsessed about customer satisfaction?

Do you want to grow professionally within an industry-dominating startup?

Want to work with an awesome boss and take your skills to the next level?

If so, then read on...


Hey there, Patrick Fulop here, founder and CEO of Upgrade to see actual info.

If you're the one, I'm really looking forward to meeting you.

Our company has grown by leaps and bounds since its inception in 2021, and we've now reached the point where I'm the bottleneck for the business growth.

I know, it's crazy, but I've been doing all of the customer service myself for the past 4 years, and with about 500 orders coming in every month on Shopify and Amazon, it's now become way too time-consuming and it's preventing me from doing more of what I'm great at, which is to SELL!

Consequently, that's where you would come in.

Daily tasks include:
- Prioritizing and handling customer inquiries via email, text, phone, and DM.
- Providing shipping updates.
- Dealing with shipping companies to resolve delivery issues.
- Talking to various suppliers and service providers.
- Answering common questions about our products and closing sales.
- Various other tasks to help me be more productive.
- Etc.


The job is relatively simple and I have templates and procedures in place to respond effectively to all the most common situations, but that being said, it is not easy.

It also requires good judgment, attention to detail, and a willingness to work hard for our valued customers, to save them the trouble and offer them an outstanding customer experience.

To be honest, this is the main reason I've put off hiring a VA for so long.

I've really been going above and beyond for our customers, and that—along with a highly innovative, patented, industry-disrupting product—is why we've earned a 4.9 AVERAGE star rating.

I need someone who can do the same or better.

I'm also crazy busy, so I need someone who can catch on fast with minimal training.

I need someone I can trust to work hard with minimal supervision and just get things done.

I need a superstar.

If that's you, I promise it will be worth your while.

But I won't just hire anyone.

Here are the requirements:
(1) Fluent in English, spoken and written. You have to sound American.
(2) Experience working as an Executive Assistant.
(3) Experience in customer service via phone, text, and email.
(4) Comfortable with Shopify, Amazon Seller Central, and shipping platforms such as ShipStation.
(5) Social media knowhow.
(6) Proficient in Gmail, Word, Excel, and general computer skills.

Aside from these, the following would be nice to have and would give you an advantage over other applicants:
(+) Experience with management and leadership.
(+) Experience training in Jiu-Jitsu and/or MMA.


As for the job, it would be during my working hours, which are about 10 AM to 4 PM Eastern Time, Monday to Friday. This means about 10 PM to 4 AM, Monday to Saturday, your time.

However, as we get more comfortable working together and you become more independent, you can enjoy a more flexible schedule. As long as the work gets done.

Furthermore, if this works well, you'll surely have access to more responsibility and possibly even have the opportunity to hire one or more assistants of your own as we grow the company.

That being said, first things first.

If this opportunity speaks to you, and if you honestly think you are the best fit for the job, please read the following requirements attentively and contact me.

Send me an email entitled "The BEST Executive Assistant" and in it:
(1) Confirm your availability to work from 10 PM to 4 AM PHT, Monday to Saturday.
(2) Describe your workstation: desktop or laptop specs, monitor(s), desk, office, and Internet connection.
(3) Tell me if you meet the 6 requirements mentioned above, and the two (+)s. Provide details.
(4) Tell me why you want to work with us.
(5) Tell me why you are the best person for us to hire.
(6) Let me know your desired salary.


We get a lot of applicants, so if you want to stand out, put up a lot of APs, and write your text with clear headlines so we can get the gist of it at a glance.

If it's a potential fit, I'll contact you shortly about the next steps.

Looking forward to growing together!


Best,


Patrick Fulop
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