E-Support Administrator Superstar Needed for Therapy Group

About Us
We are a growing company dedicated to providing exceptional customer service and support to our clients. Our team values collaboration, integrity, and continuous improvement. We are looking for a dedicated and detail-oriented E-Support Administrator to join our team and contribute to our mission of delivering outstanding customer experiences.

Role Overview
As an E-Support Administrator, you will serve as the primary point of contact for our customers, addressing their enquiries, matching them with the best provider, and resolving their concerns efficiently and professionally. This role requires excellent communication skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities
Respond promptly to customer inquiries via our custom Zoho CRM.
Data entry of appointment times adding to the crm calendar in bulk.
Provide accurate information and resolve issues in a professional and friendly manner.
Track, document, and follow up on customer interactions and resolutions.
Collaborate with team members to improve processes and enhance customer satisfaction.
Maintain up-to-date knowledge of our products, services, and policies.

Requirements
Strong written and verbal English communication skills.
Prior experience in customer service, e-support, or a related field is preferred.
Proficient in using online tools and platforms for communication and task management.
Ability to work independently and manage time effectively.
A reliable internet connection and a dedicated workspace for remote work.

What We Offer
Monthly Salary: ?30,000 – ?40,000 (based on experience and qualifications) + team performance bonuses for booking numbers.
Flexible and supportive remote work environment.
Opportunities for professional growth and development.
A chance to be part of a dynamic and collaborative team.
Established Company: Join a trusted, international organisation with a solid track record.
Client Impact: Work in a role where your contributions directly enhance customer satisfaction and loyalty.
Long-Term Opportunity: We’re looking for committed individuals for a long-term partnership.

How to Apply
If you are passionate about delivering excellent customer service, have excellent attention to detail, and meet the qualifications listed above, we’d love to hear from you! Please apply, and in addition, make sure to fill out the survey assessment here: https://survey.zohopublic.com/zs/S5B2lh

Application Deadline: 31st Dec 2024
Join us in making a difference in the lives of our customers. Apply now!