E-Commerce Manager for Fast Growing DTC Brand

We are a fast-growing natural skincare brand specializing in acne and hyperpigmentation solutions. We are scaling rapidly and looking for a highly skilled, detail-oriented Operations Manager to act as a right-hand person to the founder.

If you thrive in eCommerce operations, process optimization, inventory forecasting, and team coordination, this role is for you.

We need someone who:
? Has at least 5+ years of eCommerce operations experience.
? Can create and refine SOPs to improve efficiency.
? Can manage inventory forecasting to prevent stockouts or overstocking.
? Understands financial reporting and can track revenue, expenses, and profitability.
? Can oversee customer service operations, ensuring high response times and satisfaction.
? Has experience in Facebook Ads & Creative Strategy—reviewing ad performance and working with content teams.
? Is highly organized, proactive, and solutions-oriented—able to take ownership of tasks with minimal supervision.

Key Responsibilities
???? Operations & SOP Management
Develop and refine Standard Operating Procedures (SOPs) for all major processes.
Streamline workflows to improve efficiency across customer service, inventory management, and social media operations.

???? Inventory Management & Forecasting
Analyze sales trends and forecast inventory needs to prevent stockouts or excess stock.
Manage vendor relations and ensure a smooth supply chain.

???? Financial Oversight
Track revenue, expenses, and profit margins.
Generate basic financial reports to optimize cash flow and profitability.

???? Social Media & Customer Support Oversight
Ensure smooth management of customer service teams (handling queries, complaints, and issue resolution).
Coordinate with the social media manager to maintain strong online engagement.

???? Facebook Ads & Creative Strategy
Review ad creatives and provide feedback to improve performance.
Work with the marketing team to analyze ad data and optimize strategies.

???? Supplier & Vendor Management
Handle supplier relationships and problem-solve stock issues (e.g., delays, pricing, quality).

What You Need to Succeed in This Role
???? Experience: 5+ years in eCommerce operations, preferably with Shopify, Facebook Ads, and supply chain management.
???? Skills: Strong inventory forecasting, financial reporting, and SOP creation experience.
???? Tools: Proficiency in Shopify, Gorgias (or other customer support tools), Google Sheets/Excel, Slack, and Asana/Notion.
???? Mindset: A proactive problem-solver who takes ownership and drives efficiency without constant supervision.

How to Apply
Interested? Complete this Google Form application: Upgrade to see actual info
Applications without the form submission will not be considered.

We look forward to reviewing your application!