Dispute Manager for Dropshipping Stores

We are looking for an experienced Dispute Manager to handle chargebacks, claims, inquiries, and RFIs for our dropshipping stores. If you're skilled in managing disputes across PayPal, AirWallex, and Shopify (Ocean Payment), we want to hear from you!

What will be your main responsibilities:
- Respond to incoming claims, chargebacks, and RFIs within 3-6 hours.
- Maintain a 90%+ success rate in dispute resolution.
- Work closely with the customer service team to minimize disputes before they escalate.

Requirements:
- Proven experience handling chargebacks and disputes on PayPal, AirWallex, and Shopify (Ocean Payments is a plus).
- Track record of successfully resolving chargebacks and inquiries for dropshipping businesses.
- Be able to communicate with the customer service representatives to minimize disputes.

To Apply:
If interested, please apply with the following subject line: "Let's win some disputes!" and respond to the following questions:
1. What’s your experience with PayPal, Shopify, and AirWallex chargebacks?
2. Have you worked on resolving disputes specifically for dropshipping companies? If so, tell us more.
3. Can you share proof/cases that you've worked in PayPal and AirWallex for disputes?
4. What’s your average success rate in resolving or reversing chargebacks?
5. Are you confident that you can handle claims/disputes/RFIs within 3-6 hours? What will be your strategy for this?
6. What is your average handling time for one dispute?
7. Are you able to work fulltime within a few weeks/months?

Looking forward hearing from you!