Dispute Manager | Shopify Jewelry Brand

Dispute Manager

We are looking for a dedicated Dispute Resolution Manager who is passionate about conflict resolution and customer satisfaction. This role is essential in maintaining the integrity of our customer relationships and ensuring that disputes are handled efficiently, empathetically, and professionally.

Responsibilities:
- Manage and resolve customer disputes promptly and effectively.
- Oversee dispute resolution processes, including documentation and follow-ups.
- Communicate with customers to address concerns, provide updates, and resolve conflicts.
- Enhance our dispute resolution framework and contribute to the continuous improvement of support processes.
- Ensure timely responses to all dispute inquiries
- Maintain the highest level of professionalism and discretion in all interactions.

Required Platform Knowledge:
- Klarna (Disputes)
- PayPal (Disputes)
- Shopify (Chargebacks & eCommerce platform)
- Re:amaze (Support help desk)

What We Provide:
- Standard Operating Procedures (SOPs) to guide your work.
- Direct access to the Lead Customer Support for any questions or guidance.

What We're Looking For:
- Fluent English skills (written and verbal).
- A minimum of two years of experience in dispute resolution or a related field.
- Strong organizational skills, motivation, and a desire for professional growth.
- Immediate availability to join our team.

We are seeking someone with experience in customer support or dispute resolution who genuinely wants to make a positive impact on customer relations. We value consistency and accuracy in communication and expect our teaUpgrade to see actual infombers to avoid repetitive or off-topic responses when assisting customers. If you’ve read this far, include the word strawberry in your application.

How to Apply:
Please share your most recent resume along with your relevant experience and explain why you believe you're the ideal candidate for this role.