Dispute Manager

About Us
We are a fast-growing eCommerce business looking for a Dispute Manager (VA) to handle Shopify disputes, manage customer service escalations, and proactively monitor orders to prevent issues before they arise. If you have experience in dispute resolution and thrive in a dynamic, fast-paced environment, we want to hear from you.

Responsibilities
Dispute Resolution & Customer Service
Respond to all open Shopify, PayPal, and payment gateway disputes
Communicate with customers regarding their disputes and provide necessary documentation
Work closely with our customer service agency to align on responses

Order Monitoring & Prevention
Proactively check daily orders to identify any that haven’t moved for several days
Coordinate with suppliers to resolve shipping delays
Flag potential customer complaints before they escalate into disputes

Collaboration & Reporting
Maintain clear communication with the supplier and customer service team
Use Slack, ClickUp, Shopify, PayPal, and Gorgias to manage tasks and track progress
Raise concerns or ask questions proactively to ensure smooth operations

Requirements
At least 1 year of experience in dispute resolution (Shopify disputes, PayPal, or similar)
Proficiency in English (both written and spoken)
Strong problem-solving and customer communication skills
Familiarity with Slack, ClickUp, Shopify, PayPal, and Gorgias
Ability to work independently and take initiative

Why Join Us?
Work in a fast-growing eCommerce environment
Fully remote position with flexible working hours
Opportunity to improve processes and make an impact

How to Apply
If you have experience handling disputes and want to work with a high-performing eCommerce team, send your CV and a brief cover letter explaining why you're a great fit for this role.

We look forward to hearing from you.