Dispatch & Client Experience Associate (Bi-lingual)

About Us
We are a top-rated residential cleaning service serving several states, committed to providing our clients with an effortless cleaning experience. We aim to shift the perception that cleaning is a luxury by offering a service that is easy to access, affordable, and of exceptional quality. Our clients are matched with trusted, reliable, and professional cleaning experts—making their experience seamless from start to finish.

About Your Role
As a Dispatch & Client Experience Associate, you are the first point of contact for our customers. You’ll play a key role in delivering exceptional customer service, offering expert guidance on our services, answering inquiries, and ensuring an overall smooth customer journey. If you're passionate about customer service, thrive in a fast-paced environment, and enjoy being part of a growing, dynamic team, this role could be the perfect fit for you!

Job Responsibilities

Provide Exceptional Customer Service: Deliver outstanding service through phone, email, text, live chat, and other communication channels.
Master Our Services and Tools: Learn our cleaning services, pricing structure, and internal management systems to assist customers and solve issues efficiently.
Assess and Solve Problems Quickly: Address client and cleaning staff inquiries or issues, ensuring both parties are satisfied with prompt and accurate solutions.
Drive Continuous Improvement: Identify areas for improvement in the customer experience and contribute suggestions to enhance our processes.
Who Are You?

Bilingual Proficiency: Fluent in both English and Spanish (French a plus).
Dispatching Experience: At least 2 years in a dispatching role, with a proven ability to schedule, coordinate, monitor, and confirm appointment and service calls.
Customer Service Experience: At least 3 years in a call center or customer service role, with a proven ability to manage high volumes of inquiries.
Excellent Communicator: Whether over the phone, via email, or through live chat, you can effectively and clearly communicate with customers.
Team Player with Ownership: You take pride in your work and thrive as part of a team, yet can work independently and make sound decisions.
Adaptable: Able to navigate changing environments and adjust your communication style to fit different customer needs.
Tech-Savvy: Proficient in multitasking and navigating different platforms and software tools simultaneously.
Technical Requirements

Reliable internet connection (500mbps+).
A dedicated, quiet workspace with two monitors and a headset.
Ability to type at least 50 words per minute with accuracy.
Computer Skills

Cleaning Company Booking Platforms: Launch 27, Booking Koala, Housecall Pro
Communication Platforms: Slack, Teams, etc.
Customer Service Platforms: Front, ZenDesk, Kustomer, etc.

Email: Gmail, Outlook, etc.
Documents: MS Word, Google Docs, etc.
Spreadsheets: MS Excel, Google Sheets, etc.
Phone VoIP: AirCall, RingCentral, Grasshopper, etc.
Texting Platforms: Hey Market, Text Magic, etc.
Social Media: Facebook, Instagram, etc.
Review Platforms: Yelp, Google, etc.

Experience Needed

1+ years of remote work experience (required)
3+ years of high-volume customer service experience or call center work. (required)
2+ years of dispatching experience (preferred)


To apply directly, please go to: https://maid-sailors.breezy.hr/p/033dd579a229
We will be reviewing resumes from February 10, 2025, to February 21, 2025.