Customer Support Virtual Assistant for Fashion E-commerce Store

We are looking for a Customer Support Virtual Assistant to handle inquiries for our growing fashion e-commerce dropshipping store. This is a part-time role with the potential to grow as our business expands. Starting with 10-20 hours/week, upwards to 30-40 hours/week depending on how much our business grows.

Responsibilities:
- Respond to customer emails in Swedish using provided templates and translation tools (e.g., Google Translate or Deepl).
- Manage order tracking inquiries and provide customers with updates on delivery status.
- Handle returns and refunds based on clear SOPs.
- Escalate complex issues to management if needed.

Requirements:
- Experience with Shopify (required).
- Experience with customer support in e-commerce.
- Strong written communication skills and attention to detail.

Nice-to-have:
- Experience with translation tools (e.g., Google Translate, DeepL) is a plus.
- Experience with fashion dropshipping is a plus.

What We Provide:
- Pre-written Templates: Ready-to-use email responses in Swedish and English for common inquiries.
- Comprehensive SOPs: Step-by-step guides for handling tasks and customer inquiries.
- Guidance on Tools: Instructions for using translation tools and customer service platforms effectively.