Customer Support Virtual Assistant

We are seeking a highly motivated and organized Virtual Assistant to join our customer service team. The ideal candidate will be responsible for managing email support, ensuring timely order fulfilment, and coordinating with team members to maintain seamless operations. This is a remote role, offering flexibility while requiring strong communication skills and a proactive approach to problem-solving.

Roles and Responsibilities:
- Provide phone and chat support, maintaining professional and empathetic customer interactions.
- Proactively contact customers with delivery issues (e.g., "pickup needed from post office") as escalated from above
- Assist with routine customer inquiries, forwarding complex cases to our Team Leader as needed.

Requirements
Experience:

- At least 1 year of experience in a customer service or virtual assistant role.
- Familiarity with e-commerce order management, Shopify, and Zendesk

Skills:

- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Proactive and detail-oriented with a customer-first mindset.

Technical Requirements:

- Reliable internet connection and a computer/laptop.
- Comfortable using email platforms, spreadsheets, and task management tools.

What We Offer:
- Competitive hourly pay.
- Flexible working hours in a fully remote environment.
- Opportunities for growth and professional development.
- A supportive team culture dedicated to your success.

How to Apply
If you are passionate about customer service and excel at ensuring smooth order operations, we’d love to hear from you!

Include the word "RED" in your application.

To apply, please send your resume and a brief cover letter. In your cover letter, include examples of how you’ve successfully handled customer inquiries or managed operational tasks in previous roles.