Customer Support Trucking Logistics Hybrid

Eveready Express is a well-established trucking, courier, logistics, and distribution leader. Founded in 1984, we pride ourselves on Honesty, Integrity, and Mutual Respect.

Our growing team includes Eleven virtual members currently, in addition to six staffed on-site in the USA

Requirements:

- Previous customer support or dispatch experience in the TRUCKING INDUSTRY
- EXPERIENCE IN THE US LOGISTICS OR TRUCKING INDUSTRY IS A MUST
- Excellent spoken and written English
- Ability to MULTI-TASK in a FAST-PACED environment, including phone and email support
- Great customer service personality and upbeat attitude
- Work as a team player to fulfill our mission together
- It's a PLUS if you have experience in Recruitment or Leadership roles, as you'll be working alongside me on hiring Independent Contractors(Truck and Van drivers).


General Responsibilities include:

-Monitoring and answering phones, emails, intercompany teams chat, to quote and enter shipping orders, and other queries.
- Attention to details such as dimensions, pick-up locations, and special instructions to ensure customers’ needs are met.
- Contact customers to schedule delivery appointments, update re-service delays, wait for time reports, etc
- General administrative and associated duties
Additionally requirements:
-Skilled in using MS Windows & MS Office, Google products, and other computer-based applications. Willing and able to learn the software we use to fulfill our mission.


System Requirements:

The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and backup
Ram should be at least 8 gigs with 100 GB of Free disk space
A second Monitor for multi-tasking
A Headset with a noise-canceling feature
At least 10 Mbps & up wired connection for the main and backup ISP
Strictly no USB Sticks allowed for backup ISP

Benefits:


1. EVEREADY offers an excellent wage, a great working environment, and colleagues who will help you anytime.

2. We offer an HMO with Dental Benefits for our Contractor + 1 Dependent on our Contractor's 4th month, provided that they have passed their 120-day trial period and are exceeding our expectations
3. 13th-month pay for qualified staff

TO APPLY through Email:

1. Change the Subject Line to "Customer Support Trucking Logistics "
2. Your voice recording of taking an order using this script(“Good morning Mr./Mrs./Miss [client’s surname]. It’s [agent’s name] speaking from [company name]. We spoke on [date] when you said you might be interested in our delivery service

I’m calling you today to let you know that we just launched our special Black Friday campaign and we decided to let you know about it before announcing it in our newsletter or website! Should we go ahead and book your truck now?

3. Send us a screenshot of your internet speed result from www.speedtest.net, attach a copy of your resume, attach a picture of your monitor/ computer desk set up, and send it to claire@evereadyexpress.com or visit our job board evereadyexpress.bamboohr.com/jobs/view.php?id=23&source=aWQ9MjI=



Eveready Express is an Equal Opportunity Client and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating, and preserving a diversity, equity, and inclusion culture.

Eveready Express reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.