Customer Support Executive

About WCJ: WCJ aims to be the leading man and van waste collection service in London, focusing on outstanding customer service, compliance, and value. We are committed to growth and providing opportunities for our team.

Role Overview: We seek motivated, quick-thinking individuals to join our customer team. This role offers career progression for the right candidates. If you have had experience speaking to customers in the UK/ US/ AUS and have a natural sales approach, you will be a strong candidate.

Responsibilities:
-Telephone support in the Inbound Sales team
-Dealing with customer bookings (email and by phone)
-Other General office and admin duties
-Supporting logistics and operations
-Promoting a continuous improvement and positive work environment

*Training will be provided before, during and on the job

Shift Pattern:
We offer various 8 hr shifts within UK working hours (between 8am and 5:30pm)
The right candidate will have some flexibility depending on team needs
We can often accommodate when someone needs to move their shift

Key Challenges:
Managing emergencies or last-minute changes to schedules, requiring calmness and problem-solving abilities
Essential Skills:
Happy speaking to clients in a sales environment
Excellent organisational skills and ability to prioritise and delegate
Ability to remain calm under pressure
Strong IT skills for quick and precise work
Customer care focus & attention to detail
Team player with effective communication skills in English

What We Offer:
Above market rate pay
To be a part of a friendly and supportive team
No split shifts
Company Vision: WCJ's goal is to continuously be the best man and van waste collection service in London, focusing on customer service, compliance, and value. This vision drives our growth and the opportunities we provide for our team.
Most Challenging Part: Handling emergencies or last-minute job changes with composure and effective problem-solving.

Essential Skills:
Clear telephone manner and excellent English speaking skills
Excellent organisational skills and ability to prioritise and delegate
Calm under pressure in a busy department
Strong IT skills for quick and precise work

Our standard hiring & induction process is that we start with the 1st and 2nd month part time whilst training, and build up to full time in month 3. Sometimes this is quicker, depending on candidates.

Join WCJ and be part of a team that supports your strengths and builds roles around where you excel. Apply now to start your journey with us!